All About People Hiring for Senior Vice President of Operations & People Job at Scottsdale, AZ Full Time

Our client is a customer experience design company partnering with change agents at the world’s most inspiring companies to create the experiences of the future. This includes developing new products, services, and business models that deliver amazing value and sustainable growth for their customers and employees. We deliver exceptional experiences for our client, the client’s customer, and of course, our internal employees!

Our client is looking for an experienced SVP of Operations to lead the end-to-end internal experience so that their teammates are most effective to serve our clients. This role leads all Operational efforts such as resourcing and utilization, driving repeatable processes, and creating tools and systems to gain day-to-day efficiencies for greater scale in addition to overseeing HR. Through these efforts, you’ll drive our culture and effectiveness as an organization.

What you’ll do:

• Provide overall leadership and development of the Operations and People team

• Lead the strategy and execution of operational tools, programs, and processes to drive repeatability, enablement, and efficiency across the entire services company

• Act as a strategic business partner to the executive leadership team

• Manage overall fixed and variable people capacity of the business to meet both client needs and the company’s financial objectives

• Provide leadership coaching to executives, leadership, and individual team members

• Design and implement organizational development strategies that reinforce our values and culture to enable greater effectiveness and scalability

• Partner with the senior executive leadership team to design optimal organizational structures that support growth and scale

• Lead the strategy and execution of talent acquisition, training and development, talent management, organizational effectiveness, and employee experience initiatives.

• Drive employee satisfaction, engagement, retention, and bottom-line impact through the influence and execution of OKR programs and initiatives.

• Ensure every candidate applying to the organization has a great experience from the interview to onboarding and continuously throughout their journey.

• Build career progression, performance, and personal development structure and maintain excellence.

• Leverage employee resourcing and utilization data to advise on business and hiring recommendations and guide the organizational design of the future as we scale

The skills that will make you a great fit:

• 8-10 years of experience in progressive Operational leadership roles, both at a strategic level and with deep domain experience

• Experience leading internal operations function

• High-growth start-up and build-up experience preferred

• Experience in technology-supported services

• Experience in Data, Strategy, and Analytics

• A bias for action and ability to balance short-term decisions with a longer-term vision

• Ability to assess needs, influence, collaborate, deliver, and partner at all levels across the organization

• Demonstrated ability to build collaborative, trustworthy relationships across functions

• Proven senior leadership abilities, including a creative and proactive approach to conflict resolution and problem-solving, mentoring, coaching, recognition, and performance management

• Ability to think strategically and translate concepts into actionable items

The culture and perks of being an employee:

• They embrace a maverick attitude. They are willing to challenge convention and think beyond the ask.

• They are committed to relentless pursuit. They’re curious with a focus on personal growth.

• They value selfless teamwork, demonstrating strong leadership qualities with a knack for collaboration.

• They are thoughtfully rigorous, have a strong work ethic, and have strong attention to detail.

• An environment that fosters empathy and compassion for each other and their clients.

• A diverse (and competitive, hilarious, and sometimes a little crazy) group of coworkers. You know, the kind you actually want to grab a drink with after work.

• Career growth and opportunity. They grow leaders.

• They recognize the contributions of individuals and teams throughout the organization and they stop to celebrate through Happy hours, on-the-fly high fives, core-values-based awards during our All Hands Meetings, and anniversary awards, to name a few.

• Catered “Lunch & Discuss” sessions, and formal training sessions focused on continuous learning and growth as a team.

• They offer comprehensive Medical, Dental, Vision, Life, and 401(k) plans.

Job Type: Full-time

Pay: $225,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Scottsdale, AZ 85250: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location