Overview
The Director of Operations at the Mullins Center, utilizing independent judgment, assists the General Manager in managing, supervising and coordinating all day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, grounds keeping and events. Assists in providing overall administrative planning, direction, and policies to staff, assuring the highest quality service program to assure booking/rebooking of events. Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget as well as providing highly responsible staff assistance and management to the General Manager.
Responsibilities
Oversees overall daily operation and maintenance of the arena and all systems. This includes HVAC, sound, lighting, ice making, fire protection, life safety, workplace safety, communications, scoreboard,
Direct daily interaction with client and team
Assists the advancing and communicating event information to the appropriate departments and
Negotiates and administers labor group contracts.
Oversees the operation of event set-up and tear-down, ie basketball court, stage risers, chairs, signs, hockey glass, dasher boards, ice install and removal, special events, concerts, meetings, and misc. events.
Oversees custodial services for entire facility.
Administers and negotiates contracts with outside vendors including pest control, HVAC, electrical, scoreboard systems, seasonal landscaping and snow
Acts as liaison with Campus and City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, ).
Oversee facility maintenance, operations, and all related
Ensure timely and accurate communication from department on event and personnel information to the appropriate departments and
Develop and administer the Operation budget and Capital budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
Responsible for Health & Safety
Responsible for selection, training, motivating and evaluating direct
Work with direct reports and other department employees to correct deficiencies; implement timely disciplinary action as needed
Other duties and responsibilities as assigned.
Qualifications
Bachelor’s/Technical degree from an accredited college/university/school
Minimum of five (5) years’ experience in facility
Must show demonstrated knowledge of facility
Ability to work event nights, weekends and holidays as
Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 75 lbs.
Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
Possession of, or ability to obtain, a current CPR certificate
Possession of, or ability to obtain, a valid drivers’ license
Knowledge of Operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision and training
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations
Knowledge of budget preparation and
Knowledge of OSHA
Knowledge of basic mechanical, electrical, grounds keeping are helpful
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