Immediate Opening
Full Time $80,000 – 120,000/Year
Two Shifts Available: 2nd Shift 1400 – 2245 / 3rd Shift 2200-0645
GSOC Shift Operations Manager
The Amazon Corporate Security “Global Security Operations Center” (GSOC) program is rapidly evolving; with multiple locations around the globe, meeting the dynamic needs of our corporate customers requires flexibility, bias for action, and wide-ranging skills. To further support this continuously growing enterprise, we seek Shift Operations Managers (SOMs) to manage teams in our Headquarters location in Seattle, WA. SOMs must excel in people management and providing senior-level direction for operational and tactical response to issues encountered by their teams on-shift in the GSOC, a dynamic, high-intensity environment. Successful candidates will have a proven track-record in three key areas: (1) managing diverse teams under pressure to achieve results while fostering a supportive, collaborative environment; (2) managing timely assessments of potential risks to the customer and overseeing immediate response to the satisfaction of stakeholders and/or in accordance with established policies and procedures; and (3) managing multiple priorities and concerns and escalating significant issues to senior-level management as necessary.
Department: Amazon Corporate Security
Location: Seattle, WA
Employment Type: Full Time
The Operations Manager will serve as the senior vendor representative on-shift at Amazon Corporate Security’s GSOCs, and thus responsible for the overall response to issues that arise on-shift as well as the day-to-day management of assigned personnel. The shifts are structured with a SOM, who directly manages multiple Supervisors. The Supervisors in turn manage multiple Lead Operators and Operators.
Currently recruiting for one (1) full-time contracted position in Seattle, WA with additional openings expected in the future.
Essential Functions –
Operations Management
Personnel Management
Strategic Vision and Continuous Improvement
Billing review
Basic Qualifications
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
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