Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners? The Selling Partner Paid Services team seeks to improve the customer experience on Amazon.com by working directly with sellers and vendors to improve value, selection and convenience across their business. A new and growing team, our team invents and innovates across technology, processes and people to grow the program, grow our Selling Partners’ businesses, improve Selling Partner acquisition, retention, engagement and satisfaction and enable scalable global solutions.
We are looking for an Account Manager to help shape the future of the program. The role is focused on driving business growth for some of the most influential Selling Partners (vendors and sellers) on the Amazon platform, ensuring Selling Partner satisfaction with the program through a high level of service and maintaining high operational standards. In this role, you will be the influencer building and executing strategic joint business plans with your Selling Partner and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities.
The ideal candidate for this role should possess strong account management skills. They should be able to deliver services as per agreed service levels, manage workflows in a fast paced work environment and actively participate in contributing to continuous improvement initiatives.
Above all, they should demonstrate a high level of ownership, with the ability to deal with ambiguity, as they would be the face of Amazon to key Selling Partners, owning their satisfaction and contributing to their experience on the Amazon platform. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Roles and Responsibilities:
Account Managers are responsible for driving Selling Partner business growth and delivering a positive experience through the program. The key responsibilities of Account Managers are as follows:
Selling Partner Support and Business Growth:
Selling Partner Relationship Management:
Program Process Excellence:
The Hardlines team currently covers the following business alignments:
Consumer Electronics
Home and Kitchen – Movies and Music – Pets Products – Furniture
Sports and Outdoors
Hardware
Business Industrial and Scientific Supplies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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