Amazoncom Services LLC Hiring for BeXT Service Delivery HR Manager, BeXT Job at Seattle, WA Full Time

Bachelor’s degree in Business, HR or related field

7+ years of HR Generalist experience

1-2 years management experience

Experience implementing processes and delivering core HR solutions in large-scale, complex environments

Ability to travel 10%

Job summary

Looking for an opportunity to move fast and make a big impact? Are you innovative and have a relentless desire to make a difference? Are you excited about building support for a business in a dynamic environment? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.

The AWS HR Builder Experience Team is looking for a strong people leader with significant HR Generalist experience to manage HR service delivery for the organization. In this role, the manager will partner with AWS Line HR and central teams to deliver best-in-class employee experience services to AWS Builders.

In this role you will:
1/ Develop Team Capabilities – work at an individual and team level to develop deep expertise in core HR processes, provide stretch opportunities to advance the team and provide career development for team members.

2/ Experiment & Deliver Results – evaluate new way to work or new projects to ensure Builders can focus on customers; research industry best practices (process excellence, products and services) that have tangible benefit to AWS Builders.

3/ Operational Excellence – take end-to-end ownership of all aspects of work ensuring service delivery is the best across Experience, Effort and Loyalty metrics. Operate in a way which is focused on building the highest quality experience.

4/ Measure & Inspect – develop clear success metrics and inspect service health to drive cross-functional leadership understanding of business impact.

5/ Innovate & Build: identify opportunities that address AIS business needs, service gaps, process inefficiencies, business needs emerging service requirements and develop value-added services.

This role ideally would be based in Seattle, WA; East Palo Alto, CA; or Santa Clara, CA.

Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction

Demonstrated program ownership and consistent delivery on commitments – great organizational skills with exceptional follow through and attention to detail

Accurately assess risk, evaluate the implications in a complex business environment

Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment

Experience identifying and resolving issues independently – solid sense of accountability and sound personal judgment

Customer service focus with ability to serve multiple customer types (Builders, Managers, HR)

Excellent written and verbal communications skills – ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.