TITLE: Customer Service Representative
ABOUT THE COMPANY: American Expediting is the nation’s premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world’s most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we’re always ready to meet the ever-evolving needs of our customers.
SUMMARY: The Customer Service Representative (CSR) provides white glove service to critical customers and design logistics solutions to their request. Most often this is to place a request for a new transportation service, other times it is to update the customer on the status of an existing task or to make changes to a task in progress. Additionally, the CSR may interact with dispatchers to engage transportation service providers and outside vendors as required to ensure customer needs are fulfilled.
REPORTS TO: Customer Service Supervisor
RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
PREFERRED EXPERIENCE:
KNOWLEDGE, SKILLS, AND ABILITIES:
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