American Water Hiring for Supervisor Operations Support Job at Hillsborough, NJ Full Time

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

Our teams are committed to customer service, operational excellence and delivering high-quality, reliable drinking water and other water-related management services.

Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial and industrial customers, treating and delivering more than 1 billion gallons of water per day.

Primary Role

Direct the day-to-day management, development and operations of the facilities and personnel of the Company engaged in the functional area of water and/or wastewater operations. This position will be within Transmission & Distribution (T&D) department.Key Accountabilities

• Plan, schedule and manage all scheduled and unscheduled T&D field activities.
• Ensure programmed work activities are scheduled and performed in accordance with customer, regulatory, and financial requirements.
• Ensue crew assignments are supported with inventory, permits, traffic control, markouts and other dependencies.
• Review completed work orders for all required fields and ensure accuracy. Make any needed corrections prior to Sr Supervisor approval.
• Manage restoration process.
• Retrieving and answering BPEMS for curb box repair, and Local Office Support.
• Correct/ change premise information in SAP.
• Create and correct Mapcall work order.
• Provide updates to Sr Supervisors on open orders and work move them to the schedule.
• Schedule and call routine markouts.
• Dispatch emergency work orders.
• Call police during emergency situations.

Additional Key Accountabilities

• Union job posting representative
• Additional tasks will be assigned as needed and not limited to those listed.
• Lead the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
• Controls materials through the preparation and recommendation of economical and efficient programs to meet cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas.
• Involved in establishing and managing personal relationships and rapports with political, civic and key stakeholders within area of responsibility.
• Could interface with regulatory entities and represent company positions at regulatory proceedings and hearings.
• Execute effective reporting processes.
• Provide analysis and support to manager with information required for various reports, budgets, and business plansKnowledge/Skills
• High level understanding of T&D workflow process. Knowledge of the regulated water/wastewater business within the region.
• Knowledge of company and regulatory procedures related to Health and Safety, environmental, and customer satisfaction requirements.
• Knowledge of company policies and procedures and management theories, practices, and trends.
• Expert knowledge in the use of Mapcall, MyTime, SAP, Microsoft Office including Excel.
• Ability to lean new software quickly.Experience/Education
• Associates or Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience.
• Two (2) years managing operational areas and operating units and managing and meeting performance targets. (Preferred)CompetenciesChampions safetyCollaboratesCultivates innovationCustomer obsessedDrives ResultsNimble learning