America’s Auto & Tire Hiring for Automotive Assistant Store Manager Job at Pagosa Springs, CO Full Time

We are very busy and are adding to our team. We offer a 5 day work week, family owned environment, top pay and monthly bonuses. We are looking for an experienced and driven Assistant Store Manager/Service Advisor with amazing customer service skills. Applicants must have experience writing repair orders and mediating conversations with customers and technicians. Mechanical experience is desirable.

This is a perfect position for a technician that no longer wants to work on vehicles.

Tasks:

• Communicates with Guests timely and enthusiastically to meet and exceed their needs for the service of their vehicle: engaging all guests in the service area and throughout the store; maintaining rapport with previous guests; all guest concerns and vehicle symptoms as defined by the guest; greets drop-ins guest; responds efficiently to inquiries.
• Obtains vehicle information and consults guests on automobile manufacturer guidelines for service intervals and specifications; studies service recommendations by make, previous service, and mileage charts; compares current vehicle conditions by inspecting automobiles and explaining service trends.
• Represents industry standards and recommended maintenance schedules for the brand entering the store for service; warranty inclusions and exclusions and consults each guest for the best possible guest decision for the long-term reliability of the vehicle.
• Closes sales for service promotions by overcoming concerns; mediating with service technicians; explaining options; explaining future services.
• Monitor vehicle progress and provide service management updates by interacting with guests, completing reports, and updating computer system frequently.
• Updates job knowledge by participating in educational opportunities, book reading, and professional publications.
• Enhances America’s Auto & Tire Team’s reputation by accepting ownership for completing guest requests, verifying service match invoices, explains all work completion and charges to the guest, addresses customer feedback, and additional job duties as assigned by the store manager and other leadership.

Skills:

Selling skills, technologically savvy, Guest Experience Management, Computer Skills, Teamwork, People Skills, Problem Solve and Solution Management.

Experience and Education:

High School diploma or GED. Ability to read and comprehend automobile characteristics and technical features. Basic understanding of service programs for automobiles with proven background customer service and people skills. Excellent communication and time management skills. Must be able to work as a team member in a fast-paced environment.

Physical Requirements:
Ability to walk; sit; use hands, handle, or feel; reach with hands and arms and talk or hear. Need ability to move around the shop. The employee may be required to lift 25 pounds. Work is performed at a desk in an office setting and walking throughout the shop and lot.

Job Type: Full-time

Pay: $700.00 – $1,250.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Bayfield, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location