Anne Arundel County Public Schools Hiring for Receptionist – Human Resources at Anne Arundel County, MD Full Time

Is this position exempt from overtime pay?

No

Responsible for welcoming and screening visitors. This level of work involves greeting and directing visitors to the proper office, answering incoming calls, answering routine inquiries, and directing callers to the appropriate Human Resources office. Performs a variety of clerical support.

Essential Duties & Responsibilities

Does this position have supervisory responsibilities?

No

1. Politely greets employees and/or visitors and notifies the proper office of their arrival.

2. Operates a multiple-line telephone system for the Human Resources Office by receiving incoming telephone calls and making connections with appropriate parties or taking messages as needed.

3. Answers questions of a general nature. Monitors and responds to the emails addressed to the recruitment mailbox.

4. Maintains database and equipment to prepare employee and track employee identification cards. Handles badges (new and replacement) as needed per the established guidelines.

5. Sorts, distributes, and monitors mail and incoming faxes to Human Resources Office staff in a prompt manner. Maintains strict confidentiality with respect to handling personnel records, data, correspondence and phone calls.

6. Sorts, indexes, and files lists, reports, forms, records, and/or other documents alphabetically, numerically, or by other predetermined classification. Performs repetitive clerical and manual tasks as needed by the Human Resources Office staff.

7. Assists with collecting missing documentation of new hires as needed.

8. Provides regular backup assistance and administrative support to other clerical office personnel with a willingness to learn assignments of progressively increasing difficulty and complexity. Assists with special projects.

9. Assists with scheduling new employee processing, clerical assessments, pre-screening interviews, and other events as needed.

10. Performs other related duties as assigned.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made on request to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or Equivalency Certificate.

Experience

• Two (2) or more years of recent receptionist work experience for a commercial business office and/or school complex that involved daily contact with the general public and outside business organizations; Or an equivalent combination of education and experience which provides the required knowledge, skills and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position.
• One (1) year of experience working in a Human Resources office and/or public school system preferred.

Knowledge, Skills, and Abilities

• Knowledge of the Anne Arundel County Public Schools and Human Resources organization, policies, and practices.
• Ability to deal politely, professionally, and effectively with all visitors and fellow employees.
• Ability to display a pleasant demeanor to reflect a positive and resourceful environment.
• Ability to tactfully handle upset persons under stress diplomatically and in a calm and efficient manner.
• Ability to remember names, locations, and functions of the Human Resources office and personnel served by the Board of Education.
• Ability to operate a multiline telephone system with accuracy and in a calm and efficient manner.
• Ability to handle sensitive, and confidential employee information and an understanding of responsibility to ensure confidentiality and security of confidential information.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred). For new permanent secretarial/clerical/technician hires, a minimum score on a pre-employment assessment is required.
• Ability to work outside normal business hours, evenings, weekends, and emergencies for selected activities as needed.
• Satisfactory score on any test required.

Licenses/Certifications

QUALIFICATION REQUIREMENTS for employment in Grade 8 by new hire or transfer:

In addition to all the requirements of Grade 7 listed above

• Two (2) additional years of continuous successful experience required.
• One (1) year of experience working in a Human Resources office and/or public school system required.
• Achievement of Professional Certification or Certificate in Human Resources or Business, Associate’s degree in Business Administration or Human Resources concentration, or coursework leading towards such certification, certificate or degree required.

Career Ladder Requirements

Eligibility for Consideration for Advancement from Grade 7 to Grade 8 requires:

• Two (2) years continuous successful experience in the position at the grade 7 level.
• Mastery of all responsibilities and duties of the position.
• Achievement of Professional Certification or evidence of course completion in pursuit of such certification, if applicable.
• Evidence of completion of additional training that may be recommended by supervisor and/or participation in approved professional development programs or courses, approved in advance by the supervisor.
• Achievement of identified goals as they relate to the needs of the district and as established by the supervisor.
• Consistent maintenance of an effective and orderly work environment.
• Consistent compliance with general office procedures such as standards contained in the AACPS Employee Handbook; demonstration of discretion and excellent customer service; regular and punctual attendance; and building dress code, including wearing AACPS ID badge.
• Above Satisfactory overall job performance for the two most recent consecutive years.
• Recommendation of the supervisor.

Physical Requirements

• As required by the duties and responsibilities of the job.

VR21117

Established: 2/1/2016