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At a glance:
Position Summary:
Responsibilities and Work Activities:
25% – Responsible for FD&O’s annual budget preparation and financial forecasting.
20% – Responsible for personnel administration functions for staff.
15% – Oversees FD&O service desk operations.
15% – Oversee the financial reporting.
10% – Oversee procurement.
15% – Serve as liaison with campus offices of Human Resources, Payroll, and Affirmative Action/EEO.
5% – Other duties as assigned.
Minimum Qualifications:
Knowledge Skills and Abilities:
Are you an accounting, finance, or procurement professional? CSU East Bay is recruiting a Business Operations Manager to join their team in Hayward, CA! In this role, you will be taking the lead in the development, implementation, and continuous improvement of processes and procedures needed for the execution and delivery of FD&O services to the campus community. CSU also offers incredible benefits such as a gorgeous work-campus environment, the ability to work closely with students, and a tuition fee waiver! CSU East Bay wants to encourage you to apply what you learn at work! Don’t miss out on this amazing opportunity to grow your experiences and make an impact!
Description: What you’ll be doing:
Another Source’s client, California State University Eastbay, is recruiting a Business Operations Manager to join their team in Hayward, California.
Here’s a little about CSU Eastbay and the position they are recruiting for:
Cal State East Bay’s beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
Position Summary:
Under the direct supervision of the Associate Vice President of Facilities Development and Operations (FD&O), the Director, Business Operations serves as a key administrator and member of the FD&O executive team. The incumbent plays a key role in the success of the department by taking the lead in the development, implementation and the continuous improvement of processes and procedures needed for the execution and delivery of FD&O services to the campus community. To ensure FD&O services are aligned and complementary to the goals and objectives of the department and the University, the incumbent oversees the department’s budgets, general administration, personnel administration, and customer service as listed below:
- Business Services
- Business and Administration Operations
- Budget and Financial planning
- Facilities Information Technology
- Customer Service
- Service Desk Operations and Customer Relations Management
- Materials Management and Warehouse Services
- Asset Inventory and Management
- Human Resources Liaison
- Staffing administration
- Payroll and Benefits
- Training and development
- Compliance management
Responsibilities and Work Activities:
25% – Responsible for FD&O’s annual budget preparation and financial forecasting.
20% – Responsible for personnel administration functions for staff.
15% – Oversees FD&O service desk operations.
15% – Oversee the financial reporting.
10% – Oversee procurement.
15% – Serve as liaison with campus offices of Human Resources, Payroll, and Affirmative Action/EEO.
5% – Other duties as assigned.
Minimum Qualifications:
EDUCATION/EXPERIENCE:
- Baccalaureate Degree required; Preferred Master’s Degree in Management, Business/Finance or related degree.
- Minimum 3 years of progressive budget and finance experience combined with business administration, customer service, or human resource management in higher education facilities management setting or similar environment.
Knowledge Skills and Abilities:
Knowledge of:
- Accounting, budgets, finance, procurement and contracting processes, procedures and operational standards.
- Fundamental management principles and procedures.
- Quality assurance procedures to support operations and to meet customer expectation.
- Management and administrative techniques related to the development and implementation of appropriate methods of work planning, scheduling, and coordination.
- Human resources policies, standards, and procedures.
- Computerized maintenance management systems (CMMS).
- Industry best practices and processes to ensure operational excellence.
Skills in:
- Organizing and analyzing data, developing metrics and key performance indicators to inform and to assist with decision making.
- Setting performance expectations and providing coaching and mentorship to support individual, team and department success.
- Addressing highly sensitive issues and maintain strict confidentiality.
- Problem solving and strategic thinking.
- Developing and implementing process improvements and change management.
- Utilizing and evaluating information technology tools and software commonly used in facilities administration.
- Developing, administering, and evaluating customer surveys for service improvements.
- Developing and implementing effective customer service programs that promotes inclusivity and engagement of all FD&O staff across all operational units.
- Taking departmental goals and objectives and incorporating practices within the business unit to help achieve and advance these goals and objectives.
Ability to:
- Effectively lead and manage a diverse group of personnel including professionals and technical staff in an education environment.
- Train and evaluate the productivity and performance of staff.
- Analyze situations, identify potential problems, and take pro-active corrective actions.
- Negotiate and reach consensus with union stewards and bargaining unit employees.
- Maintain effective working relationship with the University’s senior administration, faculty, staff and students
- Interpret and apply University policies and procedures.
- Determine needs and oversee the performance of a wide range of complex and challenging management assignments.
- Effectively work with campus personnel, government representatives, contractors, and vendors.
- Effectively communicate verbally and written forms, make effective presentations, use good judgement, make sound decisions, and facilitate process and organizational change.
- Work collaboratively with departments across campus to accomplish agreed goals and objectives and to establish priorities among competing assignments.
- Strategically align business office services to help facilitate FD&O goals and objectives.
- Develop and implement staff programs to build morale, create a positive work culture, and to instill excellence in the delivery of FD&O services to the campus community.
- Work in a dynamic work environment where adaptability and willingness to accept new assignments or changes to existing assignments are needed.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
Another Source works with their clients, on a retained project basis, to maximize the recruiting process.
