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Summary
Posted: Sep 21, 2022
Role Number:200427631
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there’s no telling what you could accomplish. In this role you will be a part of one of the fastest growing businesses at Apple. Join us as we focus on scaling Apple’s first party services (Apple Music, TV+, Arcade, Fitness+ etc.) through partnerships! Apple Media Product’s (AMP) Partner Operations team is seeking a Program Manager for our Sustaining Operations team. Through the development of tools, processes, reporting and vendor strategy, our team plays a key role in helping to create consistent and scalable solutions that will support the expansion of our Services business.
Key Qualifications
- High-energy program manager with 8+ years of experience successfully working with internal and external facing projects that include elements of customer experience and technical workstreams
- Proven ability to influence in a matrixed organization with experience leading cross-functional teams across business and engineering
- Comfort with navigating and communicating technical concepts, with the ability to simplify complex technical problems/issues and bring clarity for efficient decision making
- Focus balancing upstream (customer experience and process improvement) and downstream (finance, reporting, error tracking)
- Excellent communication and presentation skills (written and verbal) to all levels of an organization, including training development and presentation
Description
As a Program Manager within AMP Partner Operations, you will manage, improve, and grow vendor relationships by delivering measurable impact that improve the quality, efficiency, and scalability that these vendors deliver to the services business and our external partners. The vendors our team is accountable for range from technical integrators, to payment facilitators, to verification providers. You will be responsible for driving the roadmap with the vendor, leading performance improvement initiatives, and seeking ways to optimize the work between Apple and the vendor.
Education & Experience
– BA/BS required – 8+ years of relevant experience – Preferred: Business degree with technical work experience, or technical degree with business experience – Background in wireless carriers or streaming services a plus
Additional Requirements
