Apple Hiring For User Research Operations Engineer at Austin, TX Full Time

Key Qualifications

• Minimum 5+ years of hands on experience facilitating in-person user studies required.
• Able to quickly engage and connect with participants to provide a great study experience
• Able to stand up, scale and coordinate technical bench and user studies
• Able to thrive in cross functional, fast-paced technical environment under ambiguous circumstances
• High attention to detail, resourceful, passionate, creative and results oriented
• Excellent verbal and written communication skills
• Familiar with research fundamentals (design of experiment, user research, statistics, data visualization)
• Familiar with engineering fundamentals across multiple disciplines (Hardware, Software, Algorithms, Human Factors, Data Infrastructure)
• Comfortable setting-up, operating and troubleshooting consumer electronics and technical data collection systems (e.g. motion capture, eye tracking, RF analysis systems, heart rate monitors, etc.)
• Proficient in in data management tools and technologies, such as SQL, Excel, Python, etc.

Description

Description
Facilitate user study sessions ensuring a great participant experience and high quality data collection.
Review and assess study data for quality and integrity.
Bring up, pilot and troubleshoot study protocols and data collection systems.
Train and oversee study facilitators on data collection procedures.
Coordinate, document and gather appropriate study approvals.
Write technical documents including study instructions, operating procedures and training documents for study facilitators.
Track ongoing study requests and data needs to inform resourcing, timelines, and priorities.
Anticipate and develop risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines.
Creatively identify and refine study protocols, processes and procedures to improve participant experience, data quality and operational efficiency.
Manage multiple user research studies concurrently in a multifaceted, changing environment.
Effectively communicate project status updates with cross-functional teams and partners.
Collaborate with cross-functional partners (e.g. engineering, design, project management, legal, security, etc.) to define study requirements, protocol designs and data flows.
Contribute to the design of user study data collection systems including hardware, firmware, software and user interface specifications.

Education & Experience

Bachelors degree in engineering, data science, other research related discipline or equivalent industry experience.
Minimum 5+ years of hands on experience facilitating in-person user studies required.
Additional 3+ years bringing up and supporting user research preferred.