Aqua America, Inc Hiring for Telecommunications Analyst I Job at Jersey Shore, PA Full Time

At Peoples Natural Gas, a subsidiary of Essential Utilities, Inc., we are more than just an energy provider. We are a company that is truly passionate about serving our customers. Peoples Natural Gas is an energy company in Pennsylvania, providing Western Pennsylvania with clean, safe and reliable natural gas for more than 130 years and has a combined workforce of almost 1,300 employees. Peoples has been a committed partner and leader in the natural gas industry, currently providing reliable energy to more than 700,000 customers. Our vision of Making Lives Better is redefining the way we serve our customers. We are committed to being an environmental leader utilizing technology and innovation to create cleaner, more reliable energy sources.

What You’ll Do:

The IT Telecommunications Analyst is responsible for overseeing and administering contracts for IT Telecommunications including but not limited to contracts with vendors, wireless companies, third parties and telephone service providers.

Role profile:

· Provide first-level user support for IT telecommunications including problem resolution of wireless device orders, upgrades, cancellations, billing, and accessories daily; on occasion, remain on duty beyond normal hours, during emergencies, or other extensive periods.

· Oversee and administer phone lines inventory and number assignments.

· Answer calls and troubleshoot, resolve or escalate IT issues.

· Process any IT Telecommunications invoices by tracking shipping status, verifying incoming orders, updating inventory records, and coordinating the disposal of replaced/broken equipment.

· Contact telephone vendor to report telephone repairs and/or request software moves, adds or changes.

· Follow-up with users as need to ensure that issues are properly resolved.

· Other duties as assigned or required.

· Successful candidates will possess the following knowledge and skills:

· Strong knowledge of IT Telecommunications.

· Excellent customer service and problem resolution skills of moderate difficulty.

· Strong communication skills (verbal and listening).

· Ability to work independently and on multiple tasks.

· Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

What You’ll Love:

· Your solution led, can-do approach will be empowered to add value from day one and affect changes which will impact the entire business!

· Your participation in cross-functional teams is required to analyze business problems as well as recommend solutions or enhancements to current procedures or processes.

· Are you a Telecommunication professional that wants to take your career to the next level? Let’s talk!

What You’ll Bring:

· Five years IT Telecommunications experience; operate computer and telecommunications systems.

· Bachelor’s degree in Information Technology, Computer Science, demonstrated related experience, or equivalent preferred.

· Valid driver’s license; position may require approximately 20% travel to work sites of PNG (and travel beyond Pittsburgh representing PNG).

Peoples is an affirmative action/equal opportunity employer dedicated to the goal of building a culturally diverse and inclusive workforce. We strongly encourage applications from women, minorities, individuals with disabilities and veterans. Employment decisions are based upon job-related reasons, regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status or any other status protected by law. Peoples Natural Gas is committed as an equal opportunity employer. To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals, including, but not limited to: • Family members cannot result in a supervisor/subordinate reporting relationship • Family members cannot work in the same department

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location