Ascent Processing, Inc Hiring for HR Director at Remote Full Time

Job Description: Account Manager

Job Summary:

This position is responsible for client service, retention, and outreach, and for coordinating all departments of the organization to promote the delivery of outstanding service to our clients. This position requires data entry, continual client contact, analyses, and extreme attention to detail. As an Ascent representative, you must be able to communicate accurately, professionally, and respectfully with clients, banks, and all levels of Ascent team, including C level, daily. The position requires a track record of performance and the ability to work independently with minimum supervision, to multi-task, prioritize, and apply critical thinking to best represent Ascent’s goals while best serving the client’s needs.

Duties: (included but not limited to)

Account Management

• Develop trusted advisor relationship with key Prospect and Client accounts
• Make proactive contacts to existing customers
• Forecast and track key account metrics
• Analyze data and client feedback and make recommendations of actions to retain existing clients
• Client rate reviews/Interchange Analysis
• Notify and upsell customers about new products and solutions, and ensure timely delivery according to client needs
• Communicate progress clearly to Executives and company
• Enhance company reputation in the industry based on service provided
• Responsible for working with the Sales and Operations teams to onboard and integrate new clients
• Work with Business Development & Marketing in implementing sales promotion activities
• Ensure Ascent’s adherence to contractual obligations and market regulations
• Up-sell/cross-sell
• Attrition/At Risk analysis and follow up
• Softcap analysis and updates
• SIC/MCC analysis

Process oversight and improvement

• Identify issues and find solutions
• Create, update, manage, and streamline processes and workflows
• Create and execute reporting to monitor processes
• Ensure data integrity in all systems, including CRM

Sales Support

• Answer or coordinate the answer to AE’s questions in a timely manner
• Ensure Sales Support has updated information as needed
• Work with Business Development & Marketing in implementing sales promotion activities

Client Support

• Handle in-coming calls and emails by providing written and verbal guidance and support for client issues
• Clarify and proactively manage client expectations
• Investigate and solve client problems and handle client complaints in a timely manner and appropriately escalate for resolution
• Administrative changes and coordinating all other client updates with the correct department
• Data entry, tracking and reporting, ensure client setup for correct and seamless processing
• Chargeback Support Specialist
• Coordinate required bank reviews/audits of client accounts including financials/tax return analysis

Utilize internal client tracking tools and maintain accurate records of client correspondence, in a timely manner

Training

• New staff and clients as needed

Project management as needed
Additional cases, tasks, duties, and projects as assigned
Possess the ability to travel to visit clients or attend conferences/​tradeshows, if required (Covid Vaccination required for travel)

Qualifications/Requirements:

• Possess infallible follow-up skills
• Strong Analytical skills, ability to interpret data and processes, critical thinking, data driven decision-making and problem-solving skills
• Keen attention to detail and adherence to deadlines
• Ability to prioritize among competing tasks by determining priorities based on changing company demands and client situations
• Proven ability to manage multiple projects in a multi-tasked, fast paced environment while paying strict attention to detail.
• Excellent time and project management skills. Always looking to improve inefficient processes
• Ability to work independently from home while staying self-motivated and able to thrive in a results-driven environment
• Excellent computer skills (Internet, Microsoft Office Suite, Google Apps, Salesforce and help desk support software Excel, Word, Outlook)
• Utilizing Salesforce CRM to manage, schedule, and maintain notes on your accounts
• Demonstrated excellence with written and verbal (in person and phone) communications skills; including active listening, negotiation, and presentation skills able to influence credibly and effectively at all levels of the organization including executive and C-level.
• Proven success at building and maintaining relationships
• Proven account management or other relevant experience
• Experience in delivering client-focused solutions based on customer needs
• Natural relationship builder with integrity, reliability, and maturity
• Bachelor’s Degree in appropriate field of study or equivalent work experience

Job Type: Full-time

Pay: $45,000.00 – $50,000.00 per year

COVID-19 considerations:
Remote employees. When travel required, employee must be vaccinated and willing to wear a mask where required.

Experience:

• Salesforce: 1 year (Preferred)

Work Location: Remote