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Onboarding and Compliance Coordinator Job Description
We are looking for an Onboarding and Compliance Coordinator to be a primary contact for our new hires and play a crucial role in achieving our mission of providing access to opportunities for all students. They must be able to communicate effectively and efficiently, be persistent and consistent with daily follow-up calls, be extremely organized, goal-oriented in order to meet weekly, monthly, and quarterly targets, and enjoy providing excellent customer service to drivers and vendor partners.
About Us:
At Assist Services, we eliminate transportation as a barrier to children’s success. We do this by mobilizing outstanding adults like you who want to make a difference. Our drivers transport many school-age students who are experiencing homelessness, living in foster care, living with mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option.
We match each student with a part-time driver who takes that student to and from school every day. Many of our drivers are current or former teachers, nurses, nannies, babysitters, personal caregivers, nursing home aides, social workers, parents, and grandparents who are eager to be a positive influence in their students’ lives.
Our values:
- Kids First: We can spend 100+ hours a year driving each child; we make those hours count. We recruit compassionate adults who are motivated to be a positive presence for kids. We strive to match the same driver with the same children indefinitely. At the end of the day, our company exists to provide a crucial service to children and families.
- Excellence Everywhere: We bring the same high level of urgency and quality to every child and every partner. We care equally about districts where we serve hundreds of students and districts where we serve just one. We work hard to reach our goals in a way that is both efficient and effective, and we hold ourselves to high standards of reliability, safety, and conduct. We are on time, we communicate well, and we take pride in being a winning team.
- Learn Continuously: We are scrappy problem-solvers who treat mistakes as opportunities to grow – but we don’t make the same mistakes repeatedly. We are always open to upgrades, new ideas, and new ways of doing things, whether those come from our drivers, our families, our partners, or our team – especially when those suggestions help us be more excellent and/or provide a better experience for kids. We seek and implement feedback constantly because we want to be and do our best.
- Trust Is Everything: We treat each other with respect and candor, and we always keep our word. We set clear expectations and hold each other accountable, and we have fun in the process. We do what we say we will do, and own up when we make mistakes. We err on the side of honesty and over-communicating, with each other and with our families and partners. We extend grace but we don’t lower the bar.
Who you are:
- Deep belief in our mission and values
- Able to handle data and documents confidentiality
- Persistent and consistent with daily follow up phone calls
- Strong attention to detail and impeccable follow-through
- Comfortable with remote work and data systems (Google Suites, basic Excel)
- At least two years of remote work experience
- Comfortable and excited to meet weekly, monthly and quarterly targets
What you’ll do:
- Be responsible for meeting weekly, monthly, and quarterly targets
- Manage day-to-day applicant pipeline in our Applicant Tracking System (ATS)
- Manage daily phone call outreach to applicants
- Provide new hires with the necessary paperwork and equipment to execute their job effectively
- Respond to internal and external onboarding-related inquiries or requests and provides assistance or escalates as necessary.
- Collect, review, approve and maintain all required documents to ensure new hires are compliant prior to the first day of work and throughout their tenure at Assist.
- Support recruitment and other cross-functional departments as needed
- Act as a liaison between the organization and external partners, when necessary
- Perform other duties as assigned
How you’ll operate:
- Continuous learning: There’s always more to know out there, and you’re hungry for it. You absorb information from your colleagues, your work, and from keeping up with your field. If something doesn’t make sense, you ask questions until it does, and you apply what you learn in your work.
- High volume, high efficiency: We’re pretty busy here, and your job is to make it easy for our team members to do their jobs. You maintain systems for keeping tasks from slipping through the cracks. You’re able to juggle competing demands and prioritize without sacrificing quality. You get back to people in a timely manner and take pride in providing clear, helpful information.
- Attention to detail: You aim to leave things better than you found them. As the owner of our [database, website, etc.], you notice and fix errors that others might overlook. When mistakes happen (which they will!), you address them quickly and look for ways to prevent similar errors.
- Spirit of possibilities: You firmly believe that we can all do things we’ve never done before, and can stretch ourselves to achieve incredible results. You maintain an optimistic outlook and always look for ways to make ideas work before assuming they won’t.
- Equity at the center: You recognize ways that race and other identities intersect in the work, especially with communities we serve. You identify potential for bias and actively work to minimize inequities in our route assignment and driver support systems.
What’s in it for you:
- Competitive salary, commensurate with experience
- Full-time (40 hours/week) job with health insurance, PTO, and other benefits
- Collaborate with like-minded adults who share your mission and values
- Enjoy comprehensive training and a friendly and supportive office staff
- Ensure every child has a safe ride to school every day
Start date: Negotiable
Job Type: Full-time
Pay: $18.00 – $19.00 per hour
Benefits:
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- This position requires you to have your own laptop with a working camera and microphone. Can you meet this requirement by the first day of work?
Education:
- High school or equivalent (Preferred)
Work Location: Remote
