Assurant Hiring for T-Mobile Cell Phone Repair Technician (Paid Training and Apple iOS/WISE Android Certifications) at Brookfield, WI Full Time

Our Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a T-Mobile store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.

Responsibilities

Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics

Engage with and assess customer device needs to deliver outstanding service

Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device

Meet or exceed key performance objectives, including service and repair metrics

Manage repair inventory involving new parts, recording inventory volumes and tracking parts

Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)

Requirements

1 year of experience with product service support or troubleshooting electronics

1 year of face-to-face customer service experience

Requires willingness to work flexible schedule, including evening and weekend hours as well as holidays

Knowledge of mobile devices and operating systems

High School diploma or equivalent

Strong oral and written communication skills

Strong teamwork and collaboration skills

Basic knowledge of Microsoft Office

Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)

How We’re Different

We start you with training so you can be an expert in device repair and provide a superior customer experience

We pay for you to become an Apple Certified iOS Technician and a Level 2 WISE Certified Technician

We provide excellent compensation, monthly bonuses and retirement programs

Your medical benefits begin on your first day

We provide tuition reimbursement available after 6 months

We deliver exceptional paid time off