AssuredPartners Hiring For Insurance Operations Specialist at Richmond, VA, United States Full Time

Job Description

Overview:

The Operations Specialist will increase Commercial Lines & Personal Lines service excellence, efficiency, and professionalism through process improvements, automation utilization, training, and monitoring. If you are an individual who likes to make things run smoothly, this is a great role for you!

The Ideal Candidate

• You enjoy problem solving with great, customer-service minded solutions
• Teamwork is part of your DNA and you are looking for a great opportunity to be a part of a team, learn from senior team members, and have a great career path
• You have great communication skills (verbal & written) and are dependable to get the job done

If this sounds like you, we invite you to keep reading and apply!
Responsibilities:


Please note that the duties below can vary based on the workflow of your local office.

• Demonstrate proficient knowledge in the area of agency management system s and Microsoft Excel. Act as a resource to management, production and service staff when needs arise.
• Assist service staff with solving workflow issues.
• Assist the regional department leaders, including Quality Control, Training, and Acquisitions
• Maintain the integrity of data, documentation, and historical information in agency’s software system(s). Extract information to compile accurate and beneficial data by utilizing appropriate agency management s. Monitor adherence to procedures and workflows.
• Develop new/improve upon existing workflows, to ensure the highest level of customer service, efficiency, and automation utilization throughout the Agency.
• Participate in special projects and other additional duties as needed.
• Travel is expected to be negligible in this role.

Qualifications:

• Bachelor’s degree plus 1+ years of property and casualty insurance experience in marketing, brokerage, sales, service or underwriting preferred, but not required
• Strong organization and communication skills
• Tech savvy; ability to navigate multiple systems including Agency Management Software
• Intermediate skills in Microsoft Office products

Grow, with us:

AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!