Thermo Fisher Job Description:
Candidate will be working in the company’s internal shared service HR center fielding internal communication (phone and email) from employees (all of USA and Canada).
You will also be assisting employees and field HR representatives as the initial point of contact for benefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources
Position Summary:
The Solution Center HR Specialist is focused on providing effective and timely front-line customer service support for our employees, field Human Resources (HR) representatives and HR business partners. This position will provide support for their questions, issues and problem resolution on center-supported services such as benefits, payroll, and HR policies & procedures. The HR Specialist will also perform transactional activities related to all services offered from the service center.
Key Responsibilities:
•Assist employees and field HR representatives as the initial point of contact for benefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources
•Answer routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, policies and procedures
•Collaborate with other HR Solution Center subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner
•Perform back-office transactions for benefits, payroll and general HR data processing in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
•Achieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a supervisor
•Entry level position that will be directly supervised
Skills:
Customer service, General human resources, positive attitude, open enrollment, Hr systems, Help desk, Customer support, call center, bilingual
Top Skills Details:
Customer service,General human resources,positive attitude
Additional Skills & Qualifications:
Minimum Requirements/Qualifications:
•Previous experience (0-2 years) in benefits, payroll, general human resources or customer service preferred
•Experience working in a call center or HR shared service center preferred
•Ability to interpret and communicate HR policies, procedures, and programs
•Ability to deliver excellent customer care via telephone
•Critical thinking, problem solving, and judgment skills
•Service-oriented attitude and willingness to learn
•Posses good listening skills and patience to work with all types of employees
•Ability to maintain a positive attitude
•Individual should be energetic with the ability to organize/prioritize workload
Non-Negotiable Hiring Criteria:
•BA/BS or Secondary Education with equivalent work experience directly attributable to human resources, benefits or payroll
•Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
•Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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