Aston Carter Hiring for On-Site Dispatch And Transport Coordinator (18/HR) Job at Joliet, IL Full Time

Our largest fleet management and vehicle relocation client is seeking two Client Support Specialists to assist with customer calls, vehicle assessment, dispatching and compiling service orders between their departments!

Schedule: Monday-Friday 8AM-5PM (On-Site)

Pay Range: $18/HR (paid weekly with benefits)

Location: Joliet, IL

DESCRIPTION:

The Customer Support & Logistics Specialist is responsible for executing customer-vehicle relocation service orders and all supporting business operations.

Key activities include: customer order management/execution, communication via email and telephone with internal staff, Independent

Contractors (ICs) and pickup/delivery contacts, maintaining accurate data in each order tracked in CRM, and regular outward inspection of vehicles that are on-site amidst translocation.

ESSENTIAL FUNCTIONS:

• Manage execution of customer orders
• Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed
• Transporting vehicle into secure lot when Drivers drop them off
• Transporting vehicle out of lot and having them staged for Drivers to pickup
• Oversee the accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage
• Assess vehicle condition and document accordingly
• Communicate timely by email, telephone and CRM with internal staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate
• Promptly update comments and data regularly into the system at the completion of each phone call and email
• Accurately upload and input photo documents and sensitive information into the system, unique to each client
• Create tasks and follow through to maintain accurate time sensitive notes
• Ensure adherence to applicable DOT regulations and Federal, State and Local laws
• In managers absence or through managers direction, calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs
• Manage the metrics of the storage vehicle facility location daily using VIN and order verifications
• Checking vehicles in and out of the facility
• Reviewing vehicles and noting damage & issues
• Taking inventory of any items left in vehicle
• Moving vehicle in and out of lot
• Ensuring vehicles are starting and communicating issues to the HQ to have them addressed before they are handed off

EXPERIENCE LEVEL:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.