Atrium Health Wake Forest Baptist Medical Center Hiring For Business Administrator (CE) – Family Medicine & Dermatology at Salem, NC Full Time

Winston-Salem, NC

The Business Administrator (CE) is responsible for the administration of all clinic operations in the areas of Family Medicine & Dermatology to support improvements in Quality/Safety, People, Operational Excellence, Financial Performance and Strategy/Growth. Acts as a liaison with all levels of administration, faculty, and outside organizations to coordinate the business with the aim of value-based care and population health for our community. May partner with a hospital director to co-lead the collective Service Line. Through a co-management structure, works closely with the Chair, Department [TBD] to support the Academic mission, if required. 

EDUCATION/EXPERIENCE:

• Master’s degree in Business Administration, Health Administration, or related field of study required. 
• Five years health care financial/ administrative experience with progressively responsible management experience required.
• (3) three years in a management or high-level supervisory position required. 
• Must have held a Business Administrator role and/or similar position previously. 
• Must have strong financial aptitude. 
• Director level experience preferred. 
• Experience in academic medical center preferred. 

LEADERSHIP:

• Staff leadership Financial management Planning Directing Continuous Improvement Institutional Support Customer Service Outreach Services

ESSENTIAL FUNCTIONS: 

1. Exemplifies the Atrium Health Wake Forest Baptist (AHWFB) Values and Code of Conduct, while striving to identify compliance risk through department led risk assessments, system monitoring, and periodic audits, and reporting any identified violation to Legal Services and Corporate Compliance Departments. Ensures immediate action is taken on any issues identified through a self-assessment or by Legal Services or Corporate Compliance; that policies are developed or revised as necessary; and that efforts are made to ensure a positive and compliant work environment for all employees. 
2. Demonstrates leadership in the areas of: Human Resources Financial Management Strategic Workforce and Change Management Planning Directing Continuous quality improvement Institutional support and representation Customer service 
3. Fosters a common vision; provides clear direction and priorities. Influences other, gaining support, commitment, and action. Builds effective teams, fosters collaboration. Committed to delivering quality services. Focuses on customer requirements, whether patients, faculty, staff or external agencies by anticipating needs and taking action to meet them. Broadly considers internal and market/competitor factors in decision-making. Seeks input from others and makes sound, effective decisions. Creates an atmosphere of open communication, encouraging free expression of ideas and opinions. Balances departmental interests with larger organizational needs. Acts with integrity, demonstrating principled leadership and sound ethics. Designs and manages execution of work, including delegation, empowering others, removing obstacles, providing resources, coordinating efforts, and monitoring processes 
4. Service Line: Through direction with the Executive Director, coordinates the integration of the clinical aspects of the Service Lines, outpatient and inpatient, with emphasis on Quality/Safety, People, Operational Excellence, Financial Performance and Strategy/Growth. Through direction with the department chair, addresses integration of principles of excellence in patient care. 
5. Finances: Prepares comprehensive annual budgets and objectives/targets for the Commitment to Excellence Report, directs personnel, identifies capital equipment, manages to a variable budget and oversees the revenue cycle charge capture/cash collection and coding optimization processes for the assigned areas. The clinical department focus will include administration of UME / GME programs/fellowship programs financial management of sponsored programs and regulatory compliance. Prepares both academic and clinical monthly variance reports e.g. MOR (Monthly Operation Review) reports and Commitment To Excellence performance to targets for the Executive Director and clinical department chair 
6. Human Resources, Compliance & Communication: Assures the efficient and effective management of clinic and hospital personnel in compliance with medical center policies and procedures, federal and state regulations. Provides direction to staff to meet regulations related to Human Resources, in-service education and job results management, sets standards for performance/competency, maintains effective staffing, hiring, evaluations, personnel development and follows appropriate disciplinary procedures as necessary. Assures effective communication of information to employees, communicates medical center information through section managers to department employees, keeps staff informed about department, hospital, and medical center policies and procedures as well as information of daily interest. Communicates effectively with the faculty providing medical direction of the Service Line and clinical department, keeping the Medical Director informed on issues and effectiveness of operations, ensures that the faculty are consulted on operations specific to their individual sections, involves the appropriate faculty in planning activities and operational oversight. Directs the APP and administration staff, sets standards, supervises performance and performs annual appraisals, consulting with faculty on management staff performance appraisals. Ensure advanced practice provider (APP) compliance with annual clinical competency assessments and bi-annual quality reviews between supervising physicians and APPs. Assures appropriate re-credentialing. 
7. Faculty: Facilitates recruitment of faculty including preparing pro-forma, assisting the chair with negotiation of packages and facilitating on boarding of faculty. Participate in the annual faculty evaluation process and manage performance issues and resolution thereof. Facilitates the (re)-credentialing process, Medicare reevaluations etc. for all faculty and APPs within the Heart and Vascular Service Line. Facilitates process improvements necessary because of provider and APP compliance audits. Provide oversight of the Department’s clinical faculty incentive program, tracks productivity and develops compensation recommendations for Chair approval. Communicates with faculty concerning compensation matters and collaboratively provides input into developing and monitoring the incentive program. Monitor performance, quarterly payouts, make recommendations for changes, and provide financial analyses. Incorporates operational, academic and research initiatives into the mechanics of the compensation plan. Assists in developing compensation models with affiliate/acquired and employed physicians associated with the service line/department. Make recommendations for updates / additions to faculty performance metrics and develop monitoring tools that can be transparently quantified aligning with strategic, quality and operational goals. 
8. Quality and Care Paths: Works with the Chair, Residency (Fellowship) Program Director, and medical directors; promotes continuous Quality Improvement focusing on reduction of errors through improved reporting and process improvement, seeks and listens to customer input and concerns to identify improvement opportunities, utilizes benchmarking to identify opportunities for growth and improvement, completes monthly performance reports measuring profitability, productivity, quality and safety, and customer satisfaction. Works with faculty and staff to develop, incorporate and monitor compliance with care pathways. 
9. Strategic Planning and Data Analysis: Coordinates and leads both short-term and long-range strategic and operational planning. Supports institutional program planning for new facilities or programs as needed. Coordinate the compilation and preparation of programmatic and academic operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Communicate effectively with partner departments and interested parties regarding the outcomes. Establishes annual performance goals and managers towards achievement. Accountable for the Department’s business intelligence needs. Creates processes to coordinate the collection and distribution of data that meets those needs. Assigns accountable parties for monitoring the data/business intelligence as it pertains to the establishment and achievement of departmental goals and objectives. Creates, analyzes and manages an inventory of data types and sources available and generates business intelligence questions. Creates specific reports that address those questions – some of which would be incorporated into a monthly dashboard and others, which would be part of an annual reference update. Maintains awareness of the current and potential competitive forces in the marketplace and ensures the service line has an active and continuous marketing plan that meets overall strategic objectives. Develops strategy for marketing message and channel development including consumer, referring physicians, community hospitals, emergency departments, EMS, community organizations and other pathways. 
10. Clinical Operations: Identify, develop, execute and manage ambulatory and outreach locations, monitor productivity and fiscal viability. Serve as the point of contact for clinical affiliations, practice acquisitions and service coordination across both ambulatory and inpatient facilities. 
11. Education, Research and Endowments: In order to assure continued accreditation, coordinates the effective administration of the academic mission to include undergraduate and graduate medical education. Responsible for pre- and post-award submission and administration of departmental contracts and grants in accordance with sponsor’s requirements regarding records, reports, controls and conditions governing expenditure of funds. Assists with philanthropic activities within the department including annual reports for donors. Provides specific information regarding the use of special funds for inclusion in the annual stewardship report prepared for endowed or restricted fund donors and/or their families Integrates the clinical, educational and research missions to maximize performance in each in accordance with department goals. Prepares reports of department goals/achievements for the annual Dean’s report, and facilitates departmental integration with institutional centers, institutes and cores. Works collaboratively with funding and philanthropic agencies and departmental alumni to promote educational and research initiatives within regulatory standards. Participates/facilitates funding and IP discussions as needed. 
12. Maintains personal professional development through active membership in professional societies. 

SKILLS/QUALIFICATIONS:

• Organizational Strategy Analysis & Judgment 
• Demonstrates professional ethics 
• Ability to build morale and team spirit 
• Oral and written communication skills 
• Information Systems Experience 
• Organizational understanding Interpersonal, problem solving skills 
• Accounting and fiscal management skills 
• Technical Industry Knowledge 
• Process Management & Process Improvement 
• Faculty recruitment/development/retention 
• Faculty compensation administration 

WORK ENVIRONMENT: 

• Full-time onsite schedule
• Fast paced, ability to deliver results 
• Professionalism and customer service skills being a must at all times 
• Occasionally subject to irregular hours 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.