Job Title: Community Health Promoter/Emergency Department (ED) Liaison
Department: Health Centers
Reports To: Health Marketing & Outreach Manager
Prepared Date: November 2017
Reviewed/Revised: January 2018, September 2021
SUMMARY Under the direct supervision of the Health Marketing & Outreach Manager, the Community Health Promoter/ED Liaison conducts community outreach that results in new patients at Aunt Martha’s health centers. The position provides in-person assistance to help patients navigate health services and apply for medical benefits. This position requires independence and flexibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma or general education diploma (GED) required. Two years of relevant sales or marketing experience preferred.
Strong written, verbal and visual communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients, stakeholders, or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to understand and demonstrate Aunt Martha’s 4-step Performance Improvement process, utilizing the methodology Plan, Do, Study, Act (PDSA).
Ability to use technical skills and apply knowledge necessary for this position.
Ability to demonstrate accuracy and thoroughness while performing the duties of this position.
SAFETY AND INFECTION CONTROL
Be knowledgeable about and follow Aunt Martha’s safety policies and procedures.
Current driver’s license
Current auto insurance
Bilingual skills (English/Spanish) a plus
Flexibility and ability to work late evening hours, weekend hours, and scheduled holidays
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While in the clinic, there may be some exposure to communicable disease, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment. The noise level in the work environment is usually moderate.
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