AUNT MARTHAS HEALTH AND WELLNESS Hiring For Community Health Promoter/emergency Department Liaison at Chicago, IL, United States Full Time

Job Description

Job Title: Community Health Promoter/Emergency Department (ED) Liaison

Division: Health

Department: Health Centers

Reports To: Health Marketing & Outreach Manager

Prepared Date: November 2017

Reviewed/Revised: January 2018, September 2021

SUMMARY Under the direct supervision of the Health Marketing & Outreach Manager, the Community Health Promoter/ED Liaison conducts community outreach that results in new patients at Aunt Martha’s health centers. The position provides in-person assistance to help patients navigate health services and apply for medical benefits. This position requires independence and flexibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Outreach

• Execute marketing and outreach activities that result in new health center patients.
• Assist in the planning, marketing and support of special events.
• Cultivate relationships with community organizations (i.e. schools, churches, human service providers, community medical providers, etc.) that result in new patient referrals
• Develop relationships with hospital ED staff to offer discharged patients with follow-up appointments and schedule them accordingly.
• Ensure participation in appropriate marketing and outreach activities.
• Represent Aunt Martha’s at health fairs.
• Make presentations to community organizations (i.e. schools, churches, food pantries, human service providers, community medical providers, etc.).
• Educate prospective patients about services provided and model of care.
• Facilitate access to health services by scheduling patient appointments in electronic health record.
• Advocate for individuals and community health needs.
• Maintain daily/weekly/monthly reports on all outreach activities.

Enrollment

• Identify and screen all uninsured patients who may be eligible to apply for medical benefits.
• Determine eligibility and facilitate enrollment in affordable health insurance coverage through Medicaid or Health Insurance Marketplace.
• Process on-line/paper applications for eligible patients for available benefit programs. Programs may include but are not limited to Medicaid, Illinois Health Insurance Exchange, All Kids, FamilyCare, Moms and Babies and CountyCare.
• Promptly process/submit/scan/mail completed applications for processing.
• Follow-up on all submitted applications to confirm acceptance or denial. Research denied applications and follow-up with patient, resubmit applications when applicable.
• Assist patients with understanding Medicaid communications, including steps in selecting a Managed Care Organization (MCO) or Primary Care Physician (PCP).
• Assist patients with Medicaid Redetermination and Marketplace Open Enrollment activities.
• Assist network with verification of insurance eligibility/benefits.
• Maintain accurate daily/weekly/monthly reports on all applications processed.

General

• Must be willing to travel and to work some evenings and weekends.
• Maintain patient confidentiality at all times per the policies and procedures.
• Maintain ethical behavior at all time per the policies and procedures.
• Complete all Core Curriculum training(s) required for this position.
• Perform all other duties as assigned.

KEY COMPETENCIES:

• Leads by example setting a positive, professional, respectful and cooperative department atmosphere.

• Dependable and reliable giving extra effort when necessary to accomplish Aunt Martha’s Health & Wellness goals.
• Takes initiative to proactively recognize problems/opportunities and develop appropriate strategies to deal with them.
• Ability to manage multiple and competing demands and establish priorities. Ability to learn quickly and adapt to change in processes and organization.
• Makes data driven supported decisions wherever possible considering all relevant facts.
• Ability to work independently and as part of a collaborative team in order to meet health division goals and priorities. Acts cooperatively and contributes to teamwork. Willingness to act as a strong team player and bring an optimistic level of energy to the team.
• Maintains professional, technical and technological proficiency in all aspects of the job.
• Maintains positive employee morale and demonstrates support and concern for employees as well as being accessible.
• Communicates and equitably enforces policies of Aunt Martha’s Health & Wellness.
• Excellent oral and written skills. Communicates decisions promptly, clearly.
• Excellent organizational skills and attention to detail, deadlines and program compliance. Prepares timely and accurate required reports.
• Attends all required meetings and actively participates; sharing knowledge, experience and opinions in an appropriate manner. Treats others with respect and utilizes active listening skills showing respect for other’s opinions.
• Keeps supervisor informed of initiatives and progress related to established goals.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE
High school diploma or general education diploma (GED) required. Two years of relevant sales or marketing experience preferred.

LANGUAGE SKILLS
Strong written, verbal and visual communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients, stakeholders, or employees of organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PERFORMANCE IMPROVEMENT
Ability to understand and demonstrate Aunt Martha’s 4-step Performance Improvement process, utilizing the methodology Plan, Do, Study, Act (PDSA).

JOB KNOWLEDGE
Ability to use technical skills and apply knowledge necessary for this position.

QUALITY
Ability to demonstrate accuracy and thoroughness while performing the duties of this position.

SAFETY AND INFECTION CONTROL
Be knowledgeable about and follow Aunt Martha’s safety policies and procedures.

OTHER QUALIFICATIONS
Current driver’s license
Current auto insurance
Bilingual skills (English/Spanish) a plus
Flexibility and ability to work late evening hours, weekend hours, and scheduled holidays

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While in the clinic, there may be some exposure to communicable disease, body fluids, toxic substances, medicinal preparations, radiation and other conditions common to a clinical environment. The noise level in the work environment is usually moderate.

ORGANIZATION-WIDE EXPECTATIONS:

• All employees are expected to adhere to Aunt Martha’s mission, vision and guiding principles.
• All employees are expected to adhere to all Agency and Division/Department policies and procedures.
• All employees are expected to maintain all required competencies, registrations; certifications, licenses and personnel file documentation as required by the agency, funders and/or accrediting bodies.