Austin Community College Hiring for Manager, Telecommunications Job at Austin, TX Full Time

Austin Community College (ACC) welcomes applications for it’s Manager, Telecommunications position. Applicants must submit an Austin Community College application on ACC’s Career Site in order to be considered for employment.

Apply Online Here: https://austincc.wd1.myworkdayjobs.com/External/job/Service-Center/Manager–Telecommunications_R-1144

The future incumbent of this position will be responsible for managing the telecommunications team and the telecommunications infrastructure to ensure reliability and availability across the entire college district.

Description of Duties and Tasks

• Manages the telecommunications team and the telecommunications infrastructure to ensure reliability and availability across the entire college district.

• Implements processes for the telecommunications infrastructure throughout the college including, but not limited to, structured cabling, VoIP networks, telecommunications circuits, and internet and wireless providers.

• Works directly with college department members to determine needs and develop enterprise telecommunications strategies and solutions .

• Creates and maintains documentation of policies and procedures, diagrams, and other technical documentation.

• Develops road maps and priorities for the telecommunications and cellular technologies of the College.

• Other duties as required or assigned by management.

Knowledge

• Working knowledge of Cisco IOS, Cisco CUCM, and Cisco UCCX desired.
• Strong knowledge of networking protocols such as: TCP/IP, OSI model, SNMP, DHCP, BGP, OSPF, and IPSec.

• Experience designing and leading the implementation of large-scale projects.

• Demonstrated knowledge of VoIP technologies, including both hosted and on-premise.

• Experience creating detailed network and wiring diagrams. Experience with Microsoft Visio a plus.

• Familiarity with IT governance standards and practices including ITIL framework and change management processes.

Skills

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Effectively working with a diverse and multicultural student body.
• Ability to work well in a fast-paced professional office environment.

Technology Skills

• Demonstrated proficiency using standard office software applications.

Required Work Experience

• Three years of work related experience and one year supervisory experience.
• Completion of ACC’s Supervisory Completion Program will suffice as one year of experience.

Preferred Work Experience

• Three or more years experience managing IT teams, preferably within infrastructure engineering.

​*Required Education*

• Bachelor’s degree.

Preferred Education

• Bachelor’s degree in computer science, telecommunications, or information management.

Special Requirements

• Licenses/Certifications; Other
• Valid Texas driver’s license and reliable transportation for local Austin travel as needed.

Other Preferred Qualifications

• Minimum of 10 years of experience with IT telecommunications and call center technologies.

Physical Requirements

• Work is routinely performed in a office setting.
• May be subject to standing, walking, sitting, bending, reaching, kneeling, climbing, pushing, and pulling.
• Occasional to routine lifting of objects up to 20 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC’s faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Austin Community College is an Equal Opportunity Employer

Job Type: Full-time

Pay: $70,645.00 – $100,922.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Austin Community College District’s Coronavirus informational website: https://www.austincc.edu/coronavirus?ref=audiencemenu

Education:

• Bachelor’s (Preferred)

Work Location: One location