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Automated Health Systems, a dynamic healthcare company, is looking to hire a motivated and detail-oriented professional to assist its Telecom Team in our North Hills-area office.
Benefits:
- Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
- Comprehensive and ongoing training
- Employee Wellness Program
- Strong company culture with career growth opportunities
Responsibilities:
- Implements, troubleshoots and supports WFOWFMQAQM applications (Verint, Calabrio, CSI) in a wide array of configurations and customer environment
- Supports the quality functions of an enterprise workforce management system
- Identifies underlying causes of a problem, including problem identification and classification
Qualifications for the position include:
- Team player with excellent communication skills as well as strong analytical and problem-solving skills.
- Possesses an ability to prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment.
- Minimum 3 to 5 years’ relevant call center work experience, preferably as Workforce Analyst or Queue Manager.
- Understanding of call center telecommunications, including quality monitoring.
- Strong background of workforce management related tools (Verint) strongly preferred.
- Working knowledge of MS Office (Word, Excel, PowerPoint, Visio, etc.)
- Bachelor’s degree in related field or the equivalent in experience/training required.
AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers
“The Enlightened Choice in Health Service Management”
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Remote
