Baker Group Hiring for Service Accountant Job at Ankeny, IA Full Time

Baker Group, the Midwest s leading provider of critical building infrastructure systems, is expanding its team of more than 800 dedicated professionals. Headquartered in Ankeny, Iowa, Baker Group is the recognized leader in developing and deploying a variety of systems for commercial and industrial clients. With special expertise in Mechanical, HVAC, Plumbing, Piping, Electrical, Sheet Metal, Automation, Access Control, Security Cameras, Parking Revenue Control, Fire Alarm design and 24/7/365 Service, our team includes the breadth of skills required in the construction of highly technical, special-use buildings like hospitals, educational facilities, corporate office buildings, data centers, industrial facilities and research laboratories. To learn more about our company and our career opportunities, please visit www.thebakergroup.com.

Do you care about people and possess a passion for service? Do you love what you do and leap at the opportunity to solve complex challenges with equal parts creativity and teamwork? Are you mentally tough and excited by the prospect of exceeding expectations? Do you proudly take ownership in your work in a way that pushes you to partner with leadership to accomplish long-term goals and move your organization forward? If your answer to these questions is a resounding Yes! we want to visit with you about a career at the Baker Group.

PURPOSE
A Service Accounting Operations Leaders is a working leader of the Service Accounting and Service Coordinator Team Lead and is responsible for the satisfaction of customers and development of Baker Group staff members assigned to their team. This position performs various functions related to hiring and managing the service accounting and dispatch staff; software system and workflows in the service department and should possess profound knowledge of how our department operates and work through the accounting and other software systems. Maintain and grow the Customer for Life concept for existing and new customers. This position will report to the Service Operations Manager with oversight by the Controller for accounting issues.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.
Provide inspiring, day-to-day hands-on leadership to meet highest standards of satisfaction
Continuously identify and develop customer relationships to support Baker Group s Core Focus and Core Values and enhance customer satisfaction
Hire, coach, mentor, train and document processes for service accounting operations team
Understand service department process and procedures, over-all business model, billing models and labor costs and generate strategies to ensure Baker Group s long-term success
Implement change when software, workload or policies require different processes
Utilize Spectrum software and Baker Group policies to provide accounting, cost, and services
Work as manager within service department, closely working with BUL, Operations Manager and Controller to ensure Service Department is efficient and provides quality service to our clients.
Achieve high levels of internal and external client satisfaction, quality, and financial goals consistently
Effectively and clearly communicate service, billings, and work orders to customers
Support and hold team accountable to corporate and department rocks and goals
Continually monitor staff workload and software for accuracy and productivity, adjust as needed
Provide training and documentation for direct reports
Support One Year Plans and performance review business cycle and updates annually
Assist direct reports in managing open AR balances to ensure timely cash flow
This position reports to the Service Operations Manager with a dotted line to the CFO for accounting issues.
Participate in Service and Accounting L10 Meetings

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
A minimum of two (2) years experience in an accounting-related role
Specific and detailed knowledge of Service Modules (work order, dispatch, Field Tech, etc.)
Knowledge of service work orders, construction billing and collections, sales and use taxes

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
Proven ability to manage teams successfully and profitably
Proficiency with Spectrum, knowledge of Microsoft applications Outlook, Excel, Word required, knowledge of Access desirable
Ability to lead by example, display optimism, honesty, sound reasoning, good judgment, and integrity
Ability to lead and implement process improvement initiatives
Ability to communicate effectively, both orally and written and listen and consider others perspectives
Listen for and accept critical feedback of self and continuously seek improvement
Patience and endurance to be in office environment
Ability to effectively delegate type and amount of work to others to leverage personal effectiveness
Ability to effectively prioritize and balance immediate responsibilities and big picture

ENVIRONMENTAL ADAPTABILITY
At any given time, may be exposed to:
N/A

EQUIPMENT/TOOLS
Computer
Phone and voicemail