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POSITION SUMMARY:
The HR Generalist is responsible for the day-to-day administration of the HR Care Center. Reviews and monitors day-to-day incoming requests. Assigns tickets and ensures accurate and timely resolution to employee and management questions and/or issues. Receives, reviews, and independently responds to queries. Escalates cases as appropriate to ensure timely resolution.
The HR Generalist is responsible for the day-to-day administration of the HR Care Center. Reviews and monitors day-to-day incoming requests. Assigns tickets and ensures accurate and timely resolution to employee and management questions and/or issues. Receives, reviews, and independently responds to queries. Escalates cases as appropriate to ensure timely resolution.
MINIMUM QUALIFICATIONS:
1. Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
2. Four (4) year college degree.
3. Prior experience in employee benefits and/or HR generalist role.
4. Prior health care and home care experience is a plus.
5. Demonstrated record of strong interpersonal and customer service skills.
6. Possesses strong analytical skills and can understand and apply research and statistics to assigned work projects.
7. Has good organizational skills and can manage multiple projects and meet deadlines.
8. Competence in PC skills (e.g. Microsoft Excel and PowerPoint) required to perform general job functions and can acquire proficiency with office specific software and the web-based systems used in day to day activities (e.g. Workday, Jira).
9. Knowledge of employment laws and regulations that guide the organization’s work, and an aptitude to become more expert in other laws that regulate benefit administration and privacy standards.
10. Demonstrated record of goal achievement.
11. Acceptable Pre Employment Assessment Results.
12. Ability to read, write and effectively communicate in English.
PRIMARY RESPONSIBILITIES:
1. Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
2. Develop working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures.
3. Deliver exceptional customer service while supporting employees with issues/questions.
4. Support all processes, tasks, and overall administration of the HR Care Center.
5. Responsible for adhering to appropriate HR Care Center SLA’s.
6. Conduct research of issues as appropriate and provide resolution in a timely manner.
7. Create, monitor, assign, and close out tickets in the HR Care Center tool, as well as work closely with other People Management staff members, Finance, Payroll and Information Systems to provide service and support as needed.
8. Ensure case notes for your tickets are thoroughly and accurately detailed for accurate follow-up and resolution.
9. Conduct day-to-day transactional processing in Workday in support of HR Care Center requests.
10. Provide support to the Benefits team as needed, assisting with employee benefit inquiries and day-to-day benefits transactions.
11. Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
12. Perform related duties, or as required or requested by supervisor.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
About BAYADA
Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 22 states from more than 350 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK.
In 2019, Baiada oversaw the company’s unprecedented transition to a not-for-profit organization to ensure BAYADA’s mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home.
BAYADA is committed to creating a culture and environment of diversity, equity, and inclusion (DEI) where all employees can thrive and all clients can receive high-quality, personalized care with a sense of well-being, dignity, and trust.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender and gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.
