BioTelemetry Hiring For Client Account Support Representative at Rosemont, IL, United States Full Time

Job Description

Philips BioTel Heart is a division of BioTelemetry, a Philips Company, the leading remote medical technology company focused on the delivery of health information to improve quality of life and reduce cost of care. A pioneer in remote patient monitoring, we revolutionized healthcare with the first Mobile Cardiac Outpatient Telemetry (MCOTTM) device, the most accurate and studied arrhythmia monitoring detection system in the market. We provide a single source of cardiac monitoring services as well as remote monitoring data management for cardiac devices and service as an extension of device clinics with our Geneva Health Solutions platform. We are passionate about connecting people with solutions that save lives, and our growth reflects our focus, commitment and passion for the important work we do each day. As one of the fastest growing connected health companies in the market, we are looking for people to join our team who share our passion and focus.Full time – 40 hours (benefits offered)
Location: Rosemont, IL
Start date: tentative 9/20/21
Training: Monday-Friday 8am-3pm CT
Shift after training: Monday-Friday 10:30am-7pm CT (3 days in office, 2 days remote) Overall Job Summary

• The Client Account Support Representative is an entry-level role located in a customer contact center, which includes inbound and outbound contacts with internal and external customers. They will respond to inquiries (deficiencies) and/or requests regarding enrollment information and data maintenance. The objective will be to support internal and external customers by providing information, while giving efficient and courteous service and resolving semi-complex problems.

Essential Duties/Responsibilities

• Responsible for account management and accuracy of data by partnering with the Sales Representatives and other departments to ensure accurate contact information, demographic information and basic insurance information from enrollments; follow up on inquiries to insure customer satisfaction
• Effectively respond to routine issues regarding enrollment matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or equipment issues
• Receive enrollment forms and verify accuracy and completeness; create and/or update patient files
• Proactively identify erroneous enrollment information in a timely manner, including processing of any correction requests/deficiencies
• Resolve all customer service deficiencies and recalls
• Process all enrollment emails; update system by verifying/entering information and forwarding to appropriate departments for processing as needed
• Process medical records requests
• Work closely with customer service support management and sales relaying dissatisfied customer situations; provides suggestions for corrective action and preventive customer service
• Receive and respond to incoming faxes and emails; utilize a variety of computer resources and tools to obtain proper and accurate information related to specific questions
• Document and log all contacts and actions into system as specified in guidelines
• Process all special reports daily; ensure Harvard reports are delivered based on client requests
• Participate in team meetings regarding work flow, work review, sharing of information and best practices
• Adhere to schedule, including regular, reliable and punctual attendance at work
• Consistently maintain a positive attitude and a professional demeanor while adhering to all company policies

Other Duties/Responsibilities

• Perform other duties and responsibilities as assigned

Education and Experience Requirements

• Education: High School Diploma or General Educational Development (GED) preferred; Bachelor’s Degree in Accounting, Finance, Economics, Business Administration, Health Care or related field preferred
• Relevant Work Experience: Six months to one year of customer service experience preferred

Required Knowledge, Skills, and Abilities

• Knowledge/Abilities- Technical Skills: Familiar with Microsoft Office (Word, Excel, Outlook); ability to type 40 words per minute (WPM)
• Communication Skills (Verbal/Written): Excellent communication skills (verbal and written) and comfortable with communicating at all levels within the organization; Must be able to use discretion and convey sensitive information in a strict confidential environment; Ability to apply sound judgement, analytical and decision-making skills to a variety of customer issues when dealing with ambiguous and challenging situations; Ability to multi-task effectively
• Customer Service: WECARE – BioTelemetry based customer centric program; Strong commitment to outstanding customer service; Must possess strong interpersonal skills with ability to develop and maintain constructive working relationships with both internal and external customers ; Ability to work with challenging customers while remaining calm, listening, empathizing and providing appropriate assistance and information

EEO/AAP – Biotelemetry provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state or federal law.NOTE: This job description is not intended to cover or contain a complete listing of all duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Job Type: Full-timePay: From $15.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rosemont, IL 60018: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are you seeking in compensation in a new full time role?

Education:

• High school or equivalent (Required)

Work Location:

• One location

Work Remotely:

• No