Blue Cross Blue Shield of North Dakota Hiring For Account Manager at Fargo, ND, United States Full Time

Job Description

Job Summary
The Account Manager – MM is responsible for providing customer support and account management duties to assigned special market clients. This position will serve as a point of contact for existing clients, maintaining positive relationships, and maximizing sales opportunities during the renewal process.
This opportunity is an in-office position within the Fargo, ND office. We empower our employees to find a work style that is best for them. Click Life at Blue | BCBSND to learn more.
Essential Functions

• Develops, maintains, and assesses client accounts, and builds favorable relationships with clients.
• Focuses on growing and developing existing accounts, together with generating new business.
• Promotes local service club and community involvement and attend local events to maintain presence in the market.
• Crafts targeted strategies designed to meet specific client needs and provides product recommendations based on internal and external factors.
• Meets regularly with assigned client accounts and ensures clients are consistently satisfied with the organization’s products and services.
• Provides customer support and resolves escalated issues.
• Provides information to clients about changes to contracts, underwriting policies and billing procedures, helping to resolve claims issues, and delivering member or client materials as needed.
• Conducts open enrollment meetings and provides client trainings, if applicable.
• Identifies additional sales opportunities during the renewal process.
• Maintains knowledge of company products in the healthcare industry, new service offerings, policies and procedures, and regulations impacting the business.
• Keeps clients informed about company initiatives and programs highlighting the benefits to the consumer.
• Collaborates with internal team members ensuring implementation and coordination of the renewal and sales activities are operating smoothly.
• Ensures necessary documentation is completed and appropriate internal systems are updated.
• Develops a professional rapport with clients to enhance new and ongoing business relationships.
• Travel outside of core business location is required.

Knowledge, Skills and Abilities
Customer Interaction
Intermediate

Technical/Professional Knowledge and Skills
Intermediate

Communication (Verbal/Written)
Intermediate

Time and Resource Management
Intermediate

Flexibility and Adaptability
Intermediate

Closing (Problem Resolution) Ability
Basic
Education Requirements

Required: Associate’s
Preferred: Bachelor’s

Field(s) of Study: Business, Marketing, Healthcare or related field
Experience Requirements

Required: Minimum of 3 Years
Preferred: Minimum of 3 Years

Experience Details: Minimum of 3 years of sales, marketing, account management or related experience is required.
Certification, Licensures & Registration Requirements

Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually.

State or Agency: ND

Title: Must maintain an active and valid/unencumbered driver’s license which allows for standard driving privileges in North Dakota and Minnesota

State or Agency: Department of Motor Vehicles
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards
Physical Demands
Walking
Frequent (60-90%)

Sitting
Frequent (60-90%)

Standing
Frequent (60-90%)

Typing/Data Entry
Occasional (30-60%)

Use of Computer
Occasional (30-60%)

Lifting under 30 lbs.
Occasional (30-60%)

Travel
Occasional (30-60%)

Other Information
Job Posting Policy
Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.
Equal Opportunity Employment
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.
For questions, please email [email protected]
This job posting will be closed 5/27/2022 at 8:00AM CST. No further applications will be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)