SUMMARY OF FUNCTIONS
Responsible for collecting delinquent accounts, with follow up communications to ensure the past due amounts in our statistical categories (1-30 Days Past Due, 31-60 Days Past Due, Over 60 Days Past Due, Over 90 Days Past Due) are kept at an acceptable level. Significantly Past Due Amounts and Bad Debts will be avoided through timely and professional communications with customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Works with Controller, assessing the effectiveness of our collection efforts, benchmarking statistical categories; total $’s in – “Current”, “1-30 Days Past Due”, “31-60 Days Past Due”, “Over 60 Days Past Due” etc.
· Reviews status of aged and delinquent accounts with Management, as needed throughout the month. Prepares and sends emails and notices on delinquent accounts. Makes phone calls to delinquent customers, ensuring that email notices were received and email addresses are timely updated on the customer’s account. When appropriate, determines, and recommends new repayment terms.
· Reviews and recommends accounts for outside collection agencies or legal action and follows through as required. Negotiates settlements on bankrupt accounts when appropriate. Records any judgments and reports to the credit bureau.
· Maintains document retention of customer collection discussion notes, and, follows up and holds customer accountable for eventual collection, in accordance with previously committed timeline.
· Recommends course of action (i.e. – Credit Hold); when accounts have a pattern of slow payment. On-going communication with customers, who do not properly comply with agreed upon payment terms.
· Reviews and recommends accounts to be charged-off and obtains approval from Controller.
· Work with Controller, identifying the root cause of inefficiencies; determining solutions as we continually improve our processes.
· Performs other duties, as assigned, to enable a balanced workload for the Finance & Accounting Department.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
Physical Setting:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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