BOEING Hiring for Human Resources Care Center Operations Lead (Virtual) Job at Mesa, AZ Full Time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking two Human Resources Care Center (HRCC) Operations Leads to join their team.

HRCC is a newly formed organization, compiled of legacy Total Rewards Advocacy Center (TRAC), Employee Care Center (ECC) and Human Resources Preparedness (HRP) teams. These two lead positions will support the day to day operations and delivery of solutions in alignment with business requirements.

This is an exciting opportunity to support a newly formed operations organization focused around high touch, customer support and advocacy.

Position Responsibilities:

• Serve as an operations team lead for a diverse, motivated team who supports the Boeing Community in moments that matter in their career and life

• Develop and monitor day to day operations and Enterprise wide processes to achieve overall team objectives

• Develop integrated project plans in partnership with key stakeholders, define resources for work statement and provide regular status updates to Operations leader

• Review work of team and assist in engagement, call evaluations and calibration sessions for care center advocates

• Support the continuous improvement of HRCC operations processes, projects and key performance indicators (KPI)

• Act as point of escalation for operations team and customers

• Serve as thought leader for Operations and HRCC leadership to establish business strategies, goals and objectives

• Capability to lead a positive, safety team culture by modeling and championing safe and inclusive behaviors

• Serve as mentor and sponsor for projects and new work statement

• Inspire team for continuous alignment to team mission and vision around customer care

• Perform other duties as directed by Total Rewards, HR Operations and HR leadership

This position has been identified as a virtual opportunity and does not require applicants to live in Mesa, AZ.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience leading teams in a formal and/or informal role

• 3+ years of experience working in leading enterprise projects or process

• 3+ years of experience guiding decision making in a cross-functional teaming environment

Preferred Qualifications (Desired Skills/Experience):

• 3+ years of experience in executive compensations and/or total rewards

• 1+ years of experience with customer support teams and call center/support center technologies

• Experience solving problems and comfortable with ambiguous issues

• Experience in change management, employee experience and/or user centered design

• Experience working with data analytics

• Strong written and verbal communication

Typical Education & Experience:

Typically 10 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work:

This position is for 1st shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.