This is a remote position.
About the Client:
Their approach combines groundbreaking medication with coaching, support, and sustainable lifestyle adjustments to facilitate long-lasting weight loss.
Job Summary:
Handle email and Slack inquiries/issues on time. Respond to patient/customer questions via Zendesk. Review, complete, and close tickets that are assigned. Communicate in a kind, compassionate, and professional manner with patients as this is a very underserved community that deserves optimal care and treatment. Willing to learn how to use Healthie (the electronic health record we use). Complete daily checklists.
Overall, a Customer Service Representative plays a pivotal role in ensuring that patients have a smooth and positive experience when using our telehealth service while adhering to privacy and security regulations. They are often patients’ first point of contact and contribute significantly to Fridays reputation and patient satisfaction.
Responsibilities:
Patient Support:
Technical Assistance:
Appointment Scheduling:
Insurance Verification:
Information Sharing:
Billing Inquiries:
Complaint Resolution:
Coordination with Healthcare Providers:
Data Entry and Documentation:
Quality Assurance:
Compliance:
Training and Development:
Cross-Functional Collaboration:
Reporting:
Communication Skills:
Demonstrating excellent communication skills, empathy, and active listening when interacting with patients to build trust and rapport.
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