Brightside Health Hiring for Client Success Manager at United States Full Time

Client Success Manager – Brightside Health – 100% Remote in U.S.

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We’re looking for an experienced Client Success Manager to develop and nurture deep, meaningful relationships with Brightside’s strategic Payor clients with the goal of driving material and attributable patient referral volume to Brightside. The right individual brings a passion for mental health and will have knowledge of, and experience in, the healthcare industry, a deep understanding of Medicare Advantage and Managed Medicaid Payor and other organizations, and experience working with healthcare partners (e.g., health systems). They will have a demonstrated ability to develop long-lasting client relationships, an understanding of creating attributable referral pathways (e.g., provider referral processes), a general understanding of behavioral health contracting and billing, and, a strong track record of demonstrating value and providing a concierge approach to creating a best-in-class experience. This person must also be able to manage multiple projects simultaneously, be open to shifts in priorities and be comfortable with ambiguity that can come with a startup environment.

What you’ll be doing as a Client Success Manager:

• Oversee the development and direct management of Brightside’s relationships with government and other Payor programs by building strong partnerships, understanding their unique needs, requirements, defining shared objectives, and communicating program updates proactively
• Partner with key internal stakeholders, including Brightside’s implementation team, to help facilitate partnership launches
• Define and implement ways to manage Payor partnerships and/or other partnership opportunities as identified
• Analyze program performance data to identify opportunities for improvement, address challenges, and optimize program outcomes
• Uncover opportunities for Brightside to add additional value while driving patient referral volume
• Partner closely with Brightside’s Compliance Team to stay up-to-date with relevant laws, regulations, and guidelines governing government Payor programs, ensuring adherence to compliance standards
• Serve as a vocal advocate for our Payor partners, understanding their needs and goals and relaying feedback to key stakeholders and internal teams for continuous improvement
• Support and align with key Business Development activities across channels.
• Work with the Head of Client Success to develop and maintain a prioritized strategy for relationship expansion within the strategic Payor partnerships
• Assist in the development of sales and marketing materials for Payor partners
• Engage key stakeholders within Payor partner organizations, including clinical and business leaders, executives, and other key decision-makers, to activate them to promote Brightside as a top-tier referral partner, drive awareness and referrals, and deepen the adoption of our services
• Prioritize and advocate internally for client needs, elevating issues that will have the most impact on client satisfaction, retention, relationship expansion, and patient referral growth
• Serve as the day-to-day point of contact for all client business needs and objectives
• Lead monthly account management meetings with client points of contact
• Demonstrate subject matter expertise within Brightside and with Payor partners

Requirements:

• 7+ years of deep experience in relationship development and maintenance
• Healthcare industry experience, through working for, or collaborating with, providers and/or health plans, specifically those with government programs
• Knowledge of provider and payor operations and referral processes
• Understanding of the healthcare benefits and billing landscape based on experience working inside provider organizations, large health plans, or start-up/early-stage innovators
• A passion for building an innovative new approach to improve mental health care access and outcomes
• Demonstrated success in a metric-driven environment
• Exceptional analytical and problem-solving skills, with an eye for detail and meticulous execution
• Aptitude for utilizing data to develop a deep understanding of how to leverage product marketing resources to drive engagement, brand awareness, and value
• A thoughtful and empathic collaborator with excellent communication and interpersonal skills
• Ability to build strong relationships with diverse stakeholders
• Strong presentation skills and ability to distill and communicate clinical and financial data
• Able to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth
• Thrive in a dynamic and fast-paced startup environment with significant autonomy

Benefits:

• Competitive compensation, including salary plus equity if desired, as part of a package
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance
• Life Insurance & Short / Long Term Disability
• Unlimited PTO and sick leave
• Parental Leave
• 401k Plan
• Work remotely and whatever schedule works best for you
• Additional memberships and perks

Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

We know that diversity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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