Brightspeed Hiring for Senior Employee and Labor Relations Manager Job at Charlotte, NC Full Time

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We have an exciting opportunity for a Senior Employee & Labor Relations (ELR) Manager to join our team! In this role, you will play an integral role in ensuring fair and respectful treatment of employees, consistent with Brightspeed’s core beliefs. Reporting to the VP, HR Operations, you will be on the front line driving the buildout of Brightspeed’s Employee and Labor Relations processes, systems, and service delivery to support an exceptional employee experience.

You will work proactively in managing, coordinating, and leading a team performing employee and labor relations activities, including managing grievances and progressive discipline, investigating employee work environment issues, and managing the case management system. You will participate in arbitrations and collective bargaining activities and provides managers and supervisors with consultation in the administration and facilitation of disciplinary and grievance processes.

You will work in a highly collaborative manner and is responsible for administering human resource policies and procedures, recommending, developing, and implementing employee relations programs, interpreting labor contracts, providing counsel regarding employee and labor relations matters at all levels of the organization. You will be responsible for managing the grievance and complaint resolution program, corrective action, and managing and large-scale programs and initiatives.

As Senior Employee & Labor Relations Manager, your duties and responsibilities will include:

• Lead and develop the Employee and Labor Relations (ELR) team to deliver a fair, equitable and respectful employee experience by setting clear performance objectives and goals, providing regular and honest feedback, and designing individualized development plans
• Assist Employee & Labor Relations advisors in the management of employee relations issues or labor grievances as needed by investigating circumstances of the incident, the validity of claims, adherence to contract policies, and completion of resolution procedures
• Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict
• Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties
• Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations. In cases of recommendation for separation of employment and prepare all supporting documentation.
• Develop and implement practical and effective policies and procedures and recommend modifications to existing practices based on changing environments or organizational needs
• Coordinate with direct reports, Legal, Labor Relations, and business leaders to create and sustain positive employee relations environment and facilitate effective communications between employees and management
• Develop and present information briefings for management and cross functional partners to improve understanding of Labor Relations and promote improved contractual and management solutions
• Support Human Resources during crisis situations, including labor disputes, to facilitate effective negotiations and resolve issues quickly
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Develop SLAs, reporting and analytics to review employee and labor relations trends and turnover patterns to identify proactive interventions or training opportunities to drive sustained employee retention and satisfaction
• Responsible for the ongoing review and maintenance of ER policies, ELR knowledge base content, reference documentation, and employee and manager job aids
• Establish and maintain relationships with cross functional stakeholders (e.g. Labor Relations, Legal, HR Operations, Talent Management); recommend changes to processes and polices that affect other areas of the organization
• Maintain all sensitive information in accordance with our policies on Privacy and the Code of Conduct

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in Human Resources Management or Business disciplines, or equivalent experience
• 7+ years of professional human resources experience in employee /labor relations, employee disciplinary processes, classification and compensation, and human resources administration
• 2+ years of management experience or demonstrated ability to lead HR professionals
• Thorough understanding of state and federal employment law
• Strong written and verbal communication skills and the ability to communicate well with employees at all levels
• Ability to coach, consult and influence senior leadership
• Experience with conflict resolution in the work environment and mediating between parties
• Experience using data to identify insights and drive action
• Ability to work in a fast-paced environment, adapt to changes quickly and build effective relationships across the organization

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today’s workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer