We need an experienced BA to support the HR and Payroll shared services canter. Experience in Payroll operations or Benefits Administration will be very useful. While the function is analytical, the initial effort will be transactional. The function is to support business operations (not technical). The resource will report to the Benefits Manager and will perform the following functions:
In collaboration with HR operations and other consultants:
Identify new quick wins
Implement predefined low hanging fruits
Collaborate with ITSS on report-driven solutions
Analyse all pay runs for potential Benefit Drops
Intercept and mitigate all Benefit drops
Analyse root causes of Benefit Drops
Develop phase 1 solution – E2E Benefit Mitigation Cases/Transactions
Monitor Progress
Collaborate with ES to escalate and resolve Benefit Drop Cases
Collaborate with locations to implement site-wide mitigation initiatives on location-driven root causes
Develop E2E process to mitigate Benefit drops
Performance will be based on the following:
1.Monthly 5% + drop in Dropped Benefit issues/cases reported by locations on a rolling month
2. Monthly Interception rate 10% +
3 Sustainable first step to mitigate dropped benefit.
Job Type: Full-time
Salary: $50.00 – $70.00 per hour
Schedule:
Application Question(s):
Education:
Experience:
Work Location: Remote
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