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Job Description
Collections Account ManagerByrider is growing!Byrider is in need of a Collections Account Manager!Reward for Collections Account Manager:
- $15 – $17 per hour based on experience
- Extra monthly bonus plan
- Great benefits & paid time off
- 1st party secured loans
- Exclusive Service Department that helps ensure customer satisfaction
- Extensive training program
- Gain overall Consumer Finance experience through full life cycle loan process
- Career growth from Collections Account Manager to Collections or Regional Manager
- Industry best customer credit program
- Company has close to 150 locations in 31 states
- Company has been in business over 32 years
Collections Account Manager Responsibilities:
- Meet collection goals to allow for a performing portfolio & the credit advancement of our customers
- Seek long term resolution with customers, educate & re-educate customers on the importance of establishing or rebuilding their credit
- Team with other members of Consumer Finance and Operations to ensure customer satisfaction
- Handle loan processing and loan origination for the assigned branch location
- Complete documentation and maintain compliance for the assigned branch location
Hours For Collections Account Manager:
- 5-day work week
- No Sundays
- OT pay for any hours worked over 40
- Work most Saturdays with a day off during the week
- Location hours: 9-8 M-TH, 9-8 FR, 9-6 SAT
Collections Account Manager Requirements:
- Industry Experience: Rent-to-own, Cash Advance, Title Loan, Consumer Finance, 1st party Collections, Customer Retention or a related industry
- At least 2 years of consumer related collections or customer retention experience
- Ability to work early evenings, Saturdays and extra hours as needed
Collections Account Manager Skills:
- Listen intently to the customer
- Prioritize calls & time throughout the day to ensure efficiency and effectiveness
- Build rapport with customers and team members
- Stay organized & have good follow up
- Be task oriented
- Be able to identify problems and offer solutions
- Be able to negotiate as needed
- Have prudent judgment
- Exercise good common sense
- Be a team player
Keywords: Customer Retention, Customer Resolution, Collections, Collector, Bill Collector, Debt Collector, Installment Loan Collections, Dispute Resolution, Default Prevention, Senior Collector, Collections Representative, Collections Specialist, Collections Account Manager, Branch ManagerJob Type: Full-timePay: $15.00 – $17.00 per hourBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
