CA Fortune Hiring for Sr Manager, People Operations Job at Chicago, IL Full Time

Sr Manager, People Operations

What We Do

At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.

Who We Are

People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.

What You Will Be a Part Of

We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. Join us!

The Role

Our People Team is growing, and we are looking for Sr Manager, People Operations to lead our HRIS, Payroll and Benefits functions! You will play a critical role in building People Operations strategy, designing processes, and implementing systems that will allow us to scale. You and your team will be the main points of contact for a range of People Ops inquiries, with you acting as an escalation point to help navigate complex issues. This role requires the credibility and integrity to maintain confidential, sensitive company and employee information at all times. Responsibilities and projects will be varied anywhere from administrative to highly analytical in nature and typically will require independent judgment and follow-through with internal and external people and systems. If you love an entrepreneurial culture, policy/procedure design, auditing systems, troubleshooting and providing proactive recommendations, this could be the role for you!

What You’ll Do

People Operations Responsibilities

• Act as a key project manager and owner of our People & Culture technology (including Bamboo, Alight & system integrations)
• Maintain accurate imports and carrier file feeds in partnership with vendors
• Lead and oversee the Payroll function, maintained by Manager, Total Rewards
• Develop and conduct regular auditing and reconciliations of people- and benefits-related data, implementing solutions to correct and prevent discrepancies in the future
• Act as an escalation point to troubleshoot, investigate and resolve complex employee benefits issues
• Handle confidential information with sensitivity and discretion

Benefit Responsibilities

• Administer benefit programs, consult with and advise employees on eligibility for all insurance and 401(k).
• Plans and supports annual open enrollment period. This includes preparation and distribution of materials, host meetings to communicate changes to employees, arranging for on-site representation by providers, and processing changes within deadlines.
• Serve as primary liaison for employee benefit inquiries
• Create and maintain census reports for insurance brokers.
• Partners with Specialist, People and Culture for the new employee on boarding process. Presents benefits presentations to ensure employees gain an understanding of benefit plans and enrollment requirements
• Fulfills all governmental regulatory mandates and ensures filings are performed as required
• Plans, conducts and reports results of audits to ensure all enrollments are accurate and that dependent information is correct for each employee and works closely with Finance for quarterly and year end audits (payroll, Workers Comp, 401k, etc.).
• Partner with Finance to process monthly billings from providers. Reviews billings for accuracy and approves for payment in a timely manner. Resolves discrepancies with carriers and payroll.
• Coordinate with third party administrator to manage disability claims according to the plan.
• Administers online COBRA enrollments/changes and responds to and manages unemployment claims and workers compensation cases.
• Generates files/reports such as the EEO1/Vets 100, annual non-discrimination testing for benefits plans, annual reports, as well as other special and ad hoc reports as requested

Experience and Skills You’ll Need

• At least 5+ years of experience in People Operations or Benefits, with at least 1+ years of experience in managing a team that supports the above functions
• Experience with designing and implementing HRIS and HR technology solutions and process improvements, leveraging automation and integration software in partnership with IT and people leadership teams
• A high level of attention to detail with demonstrated critical thinking and problem-solving skills in a fast-paced, changing environment
• Excellent organization and communication skills, strong collaborator across teams and functions at all levels of the organization
• Self-motivated with a great attitude, ownership and desire to impact the culture of the organization

Impress Us Even More

• Experience with Alight/SmartBen benefit administration
• Experience with TraxPayroll
• Experience with multi-state, international and highly-distributed workforce

Reporting Structure

Reports to Director, People and Culture. This role will have one direct report.

What We Offer

• Up to 26 days of PTO
• 11 paid company holidays per year
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Monthly cell phone allowance
• Paid company life insurance
• 401k with company match
• Summer hours (half day Friday’s from Memorial Day thru Labor Day)
• Work from home flexibility

What We Value

Our People, Our Passion, and Our Purpose.

• Innovate Fearlessly: We value radical candor and actionable feedback to deliver our best selves to our clients and our colleagues. From our services to processes and everything in between, we bring all our ideas to the table, and no idea is too big or small.
• Empower Others: Our leaders encourage their teams to bring their whole selves to work by being authentic, humble, and inclusive. All voices and perspectives are valued, and everything that is brought to the table matters, from our newest team member to our CEO.
• Lead with Solutions: Our vertical integration allows us to connect a multitude of CPG services into one convenient package to ensure your products receive best in class representation. We provide boutique service on a national scale, which provides a one-of-a-kind opportunity to bring brands to the next level.
• Stay Curious: Our consistent curiosity and obsession with staying at the forefront of the consumer industry allows us the ability to be nimble and create unique partnerships that over-deliver results.
• Do the Right Thing, Always: At C.A. we act in the best interest of our clients, and always do what’s right. We pride ourselves on our unique ability to be nimble with no red tape blocking our path.

Come As You Are

C.A. Fortune is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.