Log In
Sign Up
Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The Human Resources Specialist administers the HR Service Center by responding to, acting on, or assigning associate inquiries and issues. Additionally, the position promotes self-service for managers and associates by creating job aids and instructional guides.
We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT).
What you will do to contribute to the company’s success
Answers general “tier one” inquiries from associates regarding HR-related issues promptly, accurately, and personably. Examples of tier one inquiries include topics requiring explanation of the Associate Handbook policies, guidance in common HRIS usage and navigation, and basic clarification on payroll and benefit plans.
Assigns cases to HR subject matter experts when the question or issue can’t be answered or resolved by the service center.
Maintains service center tracking by logging cases and updating data points. Escalates open cases as necessary.
Develops and updates user-friendly job aids and instructional guides by working with HR SMEs to ensure accuracy.
Maintains and reports on service center stats, providing insight and analysis on trends.
Updates the Company’s HR Intranet pages with revisions or additions to documents, events, news, and FAQs.
Fosters a cooperative work environment.
Qualifications
Bachelor’s degree (B.A.) from four-year college or university in Human Resources or related field and three years related experience within HR administration with exposure to all facets of HR, including benefits. Experience can be substituted for education.
Experience working with Workday highly preferred.
Proficiency with Smartsheet preferred.
SHRM CP or PHR preferred.
Demonstrated ability to maintain confidentiality with sensitive HR information.
Proven customer service skills with focus on positivity and empathy
Demonstrated ability to decipher and explain policies and procedures
Excellent written communication skills free of typos and grammatical errors
Ability to work effectively and collaboratively in a changing work environment
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
We’re an Award-Winning Organization!
2022 Forbes’ “America’s Best Midsized Employers”
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
#LI-RP1
