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Capitol Technology is a private, non-profit university in South Laurel, Maryland, with approximately 800 students and a dedicated full-time staff of 75. The Associate Director of User Experience would be part of a team of five full-time professionals, seven Instructional Designers, and three student workers. This role is a hybrid position consisting of 4 days of work from home and 1 day of on-campus work. This role is an excellent opportunity for a WordPress Developer, Web Developer, Computer Programmer, and Online Educational Help-desk administrator looking to move into a leadership role.
Position Summary:
The Associate Director of User Experience manages and supports the University’s Knowledgebase to ensure front and back-end support of students, faculty and staff. The Associate Director reports to the Director of Instructional Design and Online Learning and works with the director and Learning Management System Administrator to ensure efficiency in user Learning Management System (Canvas) access and provide institution-wide direction in system enhancements, LTI integrations, and Help Desk Operations. The candidate also serves as the University Knowledgebase Webmaster and Content manager. Additionally, this position offers flexible schedule options and work from home.
Duties and Responsibilities:
Web Development (40 Percent)
- Collaborate with university stakeholders to develop, design, and maintain the CapTech Knowledgebase WordPress Site.
- Designing and developing website’s architecture as well as building new features and functionalities
- Building and implementing new themes and plugins
- Building the website front-end and conducting website performance tests
- Analyzing website performance and troubleshooting errors
- Handling the backend of the website, including database and server integration
- Ensuring high-performance and managing all the technical aspects of a Content Management System Software
- Maintain well-documented and reusable code
- Collaborate with university stakeholders to develop, design and regularly maintain Ask. Captechu Knowledgebase content.
- Collaborate with the IT Department to ensure the Knowledgebase is hosted and has up-to-date SSL certificates
Knowledgebase and Community Management (35 Percent)
- Serve as Content Manager for CapTech’s Knowledgebase through managing and updating the Ask Capitol Knowledgebase content.
- Provide knowledgeable responses on Canvas to questions about Capitol Technology University software and department policies
- Facilitate the Canvas onboarding process.
- Liaise with Student Life to produce Right Start Planning Day.
- Manage roles and user profiles within the Knowledgebase
- Implement Chatbot technologies to provide 24 hours access to user concerns.
Virtual Learning Production and Webinar Support (15 Percent)
- Manage, facilitate, and produce virtual communications, conferences and webinars through Zoom, YouTube, and Stream Lab OBS;
- Support Zoom events such as CAE Tech Talks and Capitol Technology University Tech Talks or any other related virtual event;
- Assist Director of Instructional Design & Online Learning in the design, development, and implement educational and learning materials for online and classroom settings. Assist AD of User Experience & Online Learning in ensuring all technical timelines are met
Help Desk Administration ( 10 Percent)
- Assist the LMS Administrator in the management of the University Help Desk, ensuring timely resolution of technical issues related to all Online Learning supported platforms.
- Provide weekly, monthly and quarterly reports on SLA efficiency and user experience concerns/trends
- Maintain up-to-date records of help-desk solutions
Required Skills and Deliverables:
The desired candidate must possess the following:
- A Bachelor’s Degree or applicable Certificates/Certifications (Web Development, WordPress, Information Technology, Computer Science, Educational Technology)
- 1-2 years of direct experience with WordPress as a Front-End Developer building both front-end and back end of a website experience supporting end users with Canvas LMS or Blackboard
- Basic knowledge of Git and other code versioning tools
- Strong written, oral, and visual communication skills
- Experience managing projects and multiple deadlines simultaneously.
- Candidates must provide a Portfolio or work samples for consideration.
Required software experience and knowledge:
- REST APIs
- React/React Native frameworks
- Python
- JavaScript
- JSON
- HTML
- CSS
- SQL
- PHP
- jQuery
- Microsoft.NET
Benefits and Work-Life Balance:
As an institution of higher education, Capitol offers the unique benefit of tuition remission for qualified full-time staff and dependents to pursue Bachelor’s or Master’s degrees at the University following ninety days of employment. The University offers a full benefits package with subsidized health insurance, generous 403(b) contribution following one full year of employment and consistent opportunities for professional development.