CAQH Hiring for Chief Operating Officer at Washington, DC Full Time

All incoming applications needs to go through the online process via the CAQH careers page.

Position Summary

Reporting directly to the CEO, the Chief Operating Officer provides strategic leadership, direction, and administration. The COO is responsible for overseeing the development and implementation of strategic and tactical programs, plans and services consistent with CAQH’s strategic plan. Through leadership of direct reports, the COO is accountable to ensure appropriate planning, accomplishment of objectives, and implementation of appropriate controls. In addition to these items, the COO ensures compliance with applicable laws, rules, policies, and procedures. The COO is a full-time, remote, exempt position that has responsibilities on the Executive Leadership Team and reports to the Chief Executive Officer.

Specific Responsibilities

• Partner closely with the CEO and other members of CAQH’s executive leadership team to formulate, translate, and execute CAQH’s strategic plans and objectives; take the lead in developing and facilitating the implementation of operational and administrative steps necessary to accomplish strategic plans and objectives.
• Analyze internal operations and identify areas for process enhancement. Proactively provide advice and make recommendations to the CEO and other members of CAQH’s executive leadership team on issues of operational strategy and policy.
• Foster a culture at CAQH that values commitment, collaboration, integrity, continuous improvement, innovation, diversity, equity, and inclusion, and in which employees feel empowered, engaged in their work, and valued by colleagues, managers, and senior leaders.
• Provide a strong day-to-day leadership presence; build connections between, and better integrate operational activities between departments. Invest time to understand the organizational structure of CAQH and build relationships with colleagues across all departments.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO. Articulate objectives clearly and ensure that these teams work effectively and collaboratively to achieve goals.
• Monitor and evaluate performance of operational teams and departments to ensure alignment with CAQH objectives. Motivate and lead a high-performance management team with responsibility for these groups; attract, recruit, mentor, and retain key members of the team as required.
• Provide the CEO and others on CAQH’s leadership team with timely, accurate, and incisive reports on CAQH operations, which will include identifying and assessing potential areas of risk and proposing mitigation strategies.
• Lead a high-functioning, cohesive team through transparency, collaboration, and effective performance management.
• In partnership with other members of CAQH’s executive leadership team, anticipate, identify, and help solve operational problems, issues, obstacles, and barriers across all operations. Give and accept constructive feedback on strategies and programmatic initiatives; ensure feedback guides improvements. Ensure that the effectiveness and efficiency of operational systems and processes are assessed and that areas where improvements are needed are identified and support the development and implementation of those improvements. Participate in and support change management.
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Foster open communications and information flow among programmatic and operational staff to help ensure that programmatic needs can be identified and met in the most effective and efficient manner.
• Perform other duties as assigned the CEO.

Supervisory Responsibilities

• Manages five or more department heads and/or senior staff members.

Skills

Leadership: Experience building, managing and leading operational and administrative functions. Demonstrated track record of executive-level leadership in progressively responsible management positions.

Strategic Thinking: Proven ability to think strategically, anticipate future needs, and align initiatives with organizational goals.

Change Management: Proficient in change management, with skills and experience introducing and implementing new programs across diverse professional groups.

Project Management: Strong proficiency in overseeing and driving projects from initiation to completion, coordinating cross-functional teams.

Communication Skills: Excellent written and verbal communication skills, with the capacity to convey complex information clearly and concisely.

Analytical Skills: Ability to gather, synthesize, and analyze data to provide meaningful insights and support decision-making.

Problem Solving: Demonstrated aptitude for identifying challenges, developing solutions, and driving implementation.

Adaptability: Agility in a dynamic, fast-paced environment, with the ability to pivot and adjust priorities as needed.

Discretion and Confidentiality: Utmost professionalism in handling sensitive and confidential information.

Collaboration: Adeptness at building and maintaining effective relationships with internal and external stakeholders.

Experience

• 10 to 15 years of executive experience.
• Strong leadership and organizational skills.
• Demonstrated experience in strategic planning and execution.
• Proven capacity for, and experience with, working in an executive-level environment to accomplish mutual goals and overarching objectives.

Education

• Bachelor’s Degree in Business Administration plus an MBA or other relevant graduate or advanced degree preferred.

Who We Are

Named one Modern Healthcare’s “Best Places to Work,” CAQH has helped nearly 1,000 health plans, 2+ million providers, government entities and vendors connect, exchange information and operate more efficiently. CAQH technology-enabled solutions and its Committee on Operating Rules for Information Exchange (CORE) bring the healthcare industry together to make sharing business information more automated, predictable, and consistent. CAQH Insights researches opportunities to reduce the burden of manual processes in healthcare administration.

What You Get

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.

At CAQH, we are proud of our active commitment to Diversity, Equity, and Inclusion (DEI). Our DEI committee works diligently to foster an inclusive workplace where all individuals are valued, respected, and empowered. We embrace diverse perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.