Cataldo Ambulance Hiring For Assistant Director Of Operations at Boston, MA, United States Full Time

About Cataldo Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden. While Cataldo began as an ambulance service company, we continue to grow and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with local healthcare facilities, we have developed a mobile integrated health program, SmartCare, which provides in home treatment for patients. We also have delivered more than 1.6 million Covid-19 vaccines and continue to operate testing and vaccinations sites throughout the state of Massachusetts.
Key Responsibilities Operations Management

• Ensure compliance with local policies, procedures, and contractual obligations
• Work hours for this role are Rotating days. Primary work hours will be 1PM to 10PM five days per week.
• Partner with Communications Department to facilitate optimal service levels to communities and facilities that fall in area of jurisdiction
• Provide regular ing as required both internally and externally
• Participate in RFP process and contract renewals
• Perform regular demand analysis to ensure that the staffing model is appropriate for demand for service; make adjustments as needed
• Interact with other emergency management and first responder officials where appropriate
• Represent Cataldo Ambulance at meetings and events as appropriate
• Suggest and implement changes to integrate operational initiatives associated with organizational strategy
• Establish and ensure positive working relationships with public agencies, EMS Agencies, area hospitals, clinics, community health departments, regulatory entities, and allied organizations
• Establish and ensure positive, working relationships within the Cataldo organization that will attract and retain high-quality team members
• Create a culture of accountability and high performance to create a high-performing environment with strong leadership
• Provide direction, clarity of expectations, and coaching for field staff members
• Act as a resource to employees in resolving problems, involving Human Resources when appropriate

Leadership/Supervision

• Assist and provide ongoing leadership and guidance to align key stakeholders within Cataldo Ambulance to uncover and assess process improvement opportunities.
• Manage employee performance by setting and communicating standards, measuring results, and providing feedback.
• Provide in field guidance and leadership to ensure all base locations, vehicles and other company assets are well maintained and present properly to both employees and customers.
• Establish and ensure the team adheres to prescribed standards of quality assurance, performance improvement and policies, procedures, and protocols.
• Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day-to-day operations.
• Foster a workplace that results in the development of a high performing team of professionals and team members.
• Work with Director of Communications to facilitate communications/field problem resolution.
• Work in conjunction with Human Resources to effectively deal with departmental conflicts and provides adequate follow-up.
• All other duties as assigned

Qualifications and Experience

• Dynamic LEADER with at least 10 years of field operations leadership.
• A self-starter with a passion for details in a fast paced and 24/7 business where minutes and seconds matter.
• Demonstrated track record cultivating relationships with internal and external customers
• Strong organizational skills, planning abilities, and the ability to effectively utilize performance metrics.
• Outstanding interpersonal and communications skills.
• Collaborative work style with the ability to build strong working relationships at all levels within the organization.

Education, Licensing, & Certifications

• BA/BS degree or equivalent experience in health care, healthcare administration, business administration, or related field of study preferred.
• EMT or Paramedic training a plus

Knowledge & Skills

• Strong personnel management and staff development skills.
• Superior verbal and written communication skills.
• Excellent time management and organizational skills.
• Ability to perform in a high stress environment.
• Ability to interact effectively with internal and external customers.
• Experience with conflict management
• Knowledge of Cataldoxe2x80x99s geography/service area

The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position. Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, Sexual orientation or national origin. Individuals with Disabilities and Veterans are encouraged to apply.