CB Hiring for Assistant Manager Operations Job at San Diego, CA Full Time

Assistant Store Manager, Multiple Variants

Reports to: Store Manager

Job Description: Maximizes company sales growth and profitability by leading and developing a successful team to deliver an elevated customer experience, best-in-class KPI performance, and strong execution of brand and company initiatives.

Primary Responsibilities: Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.

• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.

• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager

• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.

• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.

• Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.

• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.

Collaborate and work with direct reports, act as a role model for teamwork. Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives. Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.

Participate and contribute to all Leadership routines and meetings. Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively. Other duties as assigned.

Knowledge, Skills, and Abilities: Excellent reading and written language skills (English) Strong communication and interpersonal skills Excellent organizational and time management skills Strong proactive problem solving skills Demonstrated ability to set expectations and hold others accountable Strong delegation skills for driving execution and business results Proven ability to build a culture focused on success and teamwork

Rev. Aug 2020/Non-Exempt/

• Required to spend significant time on the sales floor and/or in back of house, interacting with customers and associates, observing day to day operations, coaching, and helping whenever and wherever needed.

Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed. The majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly. Ability to be in the store as the Manager on Duty multiple times per week as scheduled. Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Experience Required: 2+ years customer service or retail leadership experience 3+ years customer service or retail leadership experience preferred High school diploma/GED or equivalent Associate degree or equivalent preferred Experience with Microsoft Office, Google applications, computer systems and tablet devices

Physical and Visual Activities **On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment.

Physical Demands **Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment.

Environmental/Atmospheric Conditions **Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible

**In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the position’s requirements.

NOTE: The KRAs and other aspects of the job listed on this job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Rev. Aug 2020/Non-Exempt/

Job Type: Full-time

Pay: $26.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• San Diego, CA 92122: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location