CDW Hiring For Amsa Strategic Account Sales Support at Cherry Hill, NJ, United States Full Time

Job Description

The CDW Strategic Account Sales Support is responsible for receiving inbound and customer service calls from a select group of strategic customers. Sample tasks for this job include, but are not limited to: interacting with customers by phone and email to provide product information; taking orders; providing order status updates; responding positively to critical, navigating within multiple departments and applications to find and view customer account details; and communicating effectively while taking care of the customer’s sales and service needs.

Key Areas of Responsibility

• Receiving inbound sales calls from a select group of CDW corporate customers regarding new accounts, sales requests and support requests
• Receive and resolve all necessary customer service requests including but not limited to: Requests for return of merchandise
• Receive and resolve all necessary customer service requests including but not limited to: Damage or lost shipping claims
• Receive and resolve all necessary customer service requests including but not limited to: Order status
• Receive and resolve all necessary customer service requests including but not limited to: Rescheduling pick up of returns
• Receive and resolve all necessary customer service requests including but not limited to: All other issues that pertain to Customer Service
• Promptly identify, research, and resolve inquiry requests using tools and product knowledge provided by CDW.
• Collaborate with internal CDW Departments to meet customer needs
• Administer and foster a positive and professional working relationship with internal departments including Customer Relations, and other sales segments.
• Process orders through phone calls, email and web order routing. Orders can include installs, contracts and bids.
• Order follow up and order router maintenance including back order and suspend code management.
• Process and follow up on cases, incidents through the Support Desk Requester Console, and RMAs.
• Meet or exceed performance goals based on efforts, response times and call quality

Education and/or Experience Qualifications

• High School diploma or equivalent
• 1 year CDW sales operations systems knowledge
• 1 year of direct customer engagement experience

Required Qualifications

• Must be able to work independently and in a team-oriented environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
• Strong organization skills
• Possesses excellent verbal communication skills – vocabulary and articulation
• Experience with Microsoft preferred
• Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
• Ability to achieve success individually and as part of a team in a fast paced work environment
• Persistence combined with a positive attitude and approach to work and others – self-motivating work style
• Ability to solve problems and resolve conflict directly in multiple communication channels

Rev1032020