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Job Description
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Why your work matters:
Your Opportunity
Charles Schwab User Experience and Design team within Digital Services is a multi-disciplinary group of user experience designers, visual designers, content writers, accessibility subject-matter experts and researchers. We work with strategic business and technology partners across the enterprise to build best-in-class software experiences for our users.
The Digital Services team uses a design-thinking led, Agile approach to rapidly ideate, iterate and test new ideas related to specific user journeys or business opportunities.
Our work is at the heart of Schwab’s digital transformation http://t3technologyhub.com/schwab-creates-new-digital-accelerator-program-to-better-serve-investors/>. We partner with our product development teams to embed design thinking practices in our work – enabling continuous discovery to blend with agile development practices. To support this way of working we have recently started a dedicated UX operations team. This team provides a broad range of support for the UX team ranging from onboarding to training around design tools and processes to establishing an internal innovation area in order to pilot new software and design techniques.
What you are good at
As a member of the UX Operations team you will have a large impact on the growing UX team. This critical role keeps the team running with tools and software within a highly regulated industry requiring additional documentation.
- Obtain manager approval for access to tools
- Manage mac and related hardware including ordering, tracking and distributing
- Manage JIRA Kanban board for UX Ops activities
- Onboard and offboard team members in concert with people manager
- Keep documentation/resources up to date and relevant
- Able to set timelines and schedules for their own work – basic project mgmt.
Why your work matters:
- You will work with an engaged UX team that fosters a learning environment
- You will help establish processes and forums to support digital transformation
- You will optimize designers’ day-to-day workflow increasing productivity while enhancing creativity
What you have
- Experience with design operations/program management
- Demonstrated program and project management skills
- Excellent at tying up loose ends and tracking all the details
- Enjoy networking and have experience working with multiple teams, stakeholders, and disciplines across time-zones.
- Excellent verbal and written communication skills
- Schwab experience required
- Experience with product design teams and process (discovery, ideation, delivery) a plus
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.
