ChenMed Hiring for HR Ambassador at Remote Full Time

The HR Ambassador is responsible for ensuring providers can focus on maximizing patient care by reducing or eliminating time spent on corporate administrative tasks. The incumbent in this role establishes and maintains long-lasting relationships with new and existing primary care providers, specialists, mid-levels and clinical leaders through the entire employee lifecycle. From new hire through end of career at ChenMed, the HR Ambassador is the primary point of contact to help resolve all HR-related questions or issues and channel any non-HR requests by bridging relationships and closing the loop through resolution with supporting entities (IT, Finance, other HR and Clinical COE’s). He/She, in close collaboration with the Provider Credentialing team, works to ensure credentialing data and information is being processed in a timely and accurate manner. The HR Ambassador follows departmental policies and regulations, while achieving department quality, compliance and productivity standards, ensuring a high level of customer service and accuracy.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provides timely and accurate resolution of HR-related questions and issues including but not limited to payroll, benefits, compensation, PTO, etc.
• Works closely with clinical leaders, Legal and HRBP’s to ensure necessary documents and transactions related to job changes are executed in a timely fashion.
• Works with the Physician Recruiting team to schedule warm handoffs of new providers to execute background and screenings are performed, manage expectations with timelines related to hire and credentialing and coordinate introductions to credentialing team.
• Independently arranges and books travel for new hires.
• Partners with other HR COEs, Finance COEs and Travel team to ensure new hires are adequately supported.
• Executes revisions to agreements and updates Workday to support employment changes such as reporting relationships, promotions, changes in salary, employment status and other transactions as needed.
• Delivers extraordinary customer service when responding to inquiries and concerns.
• Handles and interprets sensitive and confidential data and documents following company procedures. When necessary, exercises “the positive no” and provides alternative solutions.
• Takes initiative to recommend improvements to processes and HR Ambassador engagement model.
• Tracks support calls and resolutions through HR’s case management system and Workday.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional customer service skills with a passion for serving others with proactive solutions
• Positive and professional attitude
• Critical thinking, decision-making, problem-solving, solution-oriented skills
• Extreme attention to detail, accuracy and highly organized
• Outstanding verbal and written communication skills with the ability to explain complex issues in easy-to-understand terms
• Strong listening skills with the ability to understand and follow procedures
• Ability to work under pressure and balance competing demands and multiple priorities
• Ability to work in a fast-paced, structured shared services environment
• Advanced written and oral English comprehension
• Flexibility to work nights and weekends as needed
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English

Job Type: Full-time

Pay: $25.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

COVID-19 considerations:
All ChenMed employees are required to be fully vaccinated against the Covid19 virus or able to show proof of religious or medical exemption.

Education:

• High school or equivalent (Preferred)

Experience:

• Employee Onboarding: 1 year (Required)
• Benefits administration: 1 year (Required)

Work Location: Remote