CHRIStal Clean LLC Hiring for Operations Supervisor Job at Mukwonago, WI Full Time

We are accepting applications for an immediate full-time Operations Supervisor for a local house cleaning service. This is an office position with occasional field work. CHRIStal Clean serves over 550 recurring clients throughout Waukesha County and employ over 25 team members. If you have the skill, drive and passion to supervise and oversee our clients and team, we want YOU to apply!

If you understand that cleaning homes is more than just cleaning then you may be a great person to Supervise our team! It’s giving families more time to spend with each other, its giving help to the elderly who can’t do it any longer, it’s helping the single mom who just had surgery, its helping disabled persons or persons with medical issues who need our assistance.

Our team is made up of ROCKSTARS! You need only apply if YOU are a ROCKSTAR and want to Grow more ROCKSTARS!

Duties & Responsibilities:

Human Resources:

Hire, Terminate, and Evaluate Field Technicians (in consultation with Management)

Onboard and offboard New Cleaning Technicians. Oversee the Training of Cleaning Technicians- Participate in Day 5 Evaluations

Conduct reviews on all field staff

Create Performance Improvement Plans as needed for field staff in consultation with Business Manager

Identify and Grow New Potential Leaders and Promote Technicians in conjunction with Management and Business needs

Train and Supervise Team Leaders and Trainers

Ensure enough Cleaning Technicians are on staff to service client demand

Ensure all Cleaning Technicians are properly equipped through routine equipment checks, and ensuring the office is properly stocked with necessary equipment

Run weekly payroll and escalate to management for approval

Maintain birthday/ anniversary/ and review schedules

Field Supervision:

Conduct Quality Checks

Take Cleaning Technician Initial Cleaning Calls to ensure all jobs are completed smoothly

Conduct Initial Clean Client Follow-up calls to ensure client satisfaction

Take all ‘breakage’ calls from the field and follow up with client and report to Business Manager if needed for client follow-up

Track compliments and print certificates

Track complaints and fill out proper paperwork- escalate to manager as needed

Conduct and receive necessary texts and calls from all Field Technicians and follow-up/escalate as appropriate

Fill in any field position that is open on the schedule if necessary to accomplish mission

Customer Service:

Implement and maintain a client satisfaction program

Conduct and receive necessary texts and calls from all clients and follow-up/escalate as appropriate

• Leadership:

Schedule and hold monthly all team meetings

Schedule and hold bi-monthly Team Leader/Trainer meetings

Schedule and hold bi-annual Cleaning Technician Training meetings

Participate in Management Level 10 meetings

Produce monthly reports for the Business Manager

• Other Duties:

Assist in scheduling

Order and maintain all inventory of cleaning supplies, uniforms and equipment

Conduct turn in day weekly

Cross-Train in positions within office to fill-in as necessary to accomplish mission

Be aware of staff morale, attitudes, conduct issues. Address proactively by bringing attention to the Business Manager

Identify and implement employee retention strategies or programs in conjunction with Business Manager

Monitor, be aware of new cleaning trends, equipment, supplies and report them to management

Track Operations KPI’s

Other duties as assigned by Management

• Results Expected:

Quality service, customer satisfaction

Employee satisfaction, loyalty, morale

Low chaos

Smooth Operations

• Minimum Qualifications:

2 years experience in a service business

2 years experience supervising a team

2 years experience in an office position

Relevant computer skills and knowledge (Microsoft Office, Google Workspace, CRM)

Exceptional organization and time management skills

Great Analytical and critical problem solving skills

Excellent leadership skills

Excellent communication and customer service skills

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Referral program
• Retirement plan

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you located within our service area of Waukesha County and/ or within 25 minutes of our office at 545 BayView Rd. Suite C., Mukwonago, WI? Do you have reliable transportation and insurance? Are you able to work daytime hours, Monday – Friday? Are you willing to be background checked?
• This position will require supervising 20-30 cleaning technicians. Describe your supervising and leadership style.

Experience:

• Operations management: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location