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Job Description
Are you a recent college graduate looking for an opportunity to learn from the ground up and grow within our dynamic company? Our Corporate Owned Life Insurance (COLI) organization is looking for an Account Analyst to support this collaborative team as you learn our life insurance products. As your knowledge base grows, you will have the opportunity to expand your responsibilities which would include managing your own block of cases, working closely with broker and client contacts with the support of a healthy team environment. If you are a detail oriented & self-motivated individual, this role is for you!
Major Duties
Process various life insurance transactions for our Corporate Owned Universal Life Insurance clients (e.g. death claims, premium payments, surrenders, withdrawals, loans, lapse mailings, etc.).
Provide case and policy level servicing, focusing on low complexity level plans for universal life products within Corporate Insurance.
Manage the renewal process per the requirements of the case profile and the dates established in the renewal calendar. Ability to quickly adapt to changes in plan designs, deliverables, requests, illustrations, software, case load, legislation, etc.
Develop knowledge of Corporate Insurance products and plan designs and demonstrate ability to apply design concepts to assigned cases and identify exceptions and the impact on the end results.
Act as the primary client contact for issue identification and resolution.
Communicate technical insurance concepts to executive insureds and brokers.
Complete all client requests accurately, within service standards and/or within agreed upon deadlines. Ensure all transactions are compliant with applicable laws and regulations.
Produce special reports and perform analysis as required with accuracy and by the necessary deadlines.
Utilize knowledge of product and plan designs to interpret illustration results and compliance implications.
Identify problem areas and implement operation procedures to eliminate escalated issues.
Identify inefficiencies and make improvements in workflow.
Actively participate in departmental projects. Project involvement includes: audits, spec development, prioritizing requests, testing, etc.
Support scanning of critical policy documentation for future audit retrieval.
Develop expertise in the administration / illustration / imaging systems to efficiently and accurately perform all policy activity.
The ideal candidate will plan on successfully completing 3 or more Chartered Life Underwriter (CLU) exams within 2 years of hire. In addition, if servicing variable products, FINRA Series 6 & 63 must be completed within 6 months of hire.
Qualifications
Bachelors degree in Finance, Accounting, Business, Economics, Healthcare Management or related field strongly desired
Prior customer support and/or business experience in financial services or insurance industry preferred but not required
Knowledge of Life Insurance and general accounting principles preferred but not required
Working knowledge of MS Office products
Strong analytical and financial skills
Strong oral and written communication skills
Customer service orientation, proven multi-tasking ability and strong organizational skills
Sense of urgency to complete work
Proven ability to collaborate with others to achieve goals
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
