Job Summary
The Network Operations Advisor role is part of the Retail Account Management Team that sits within the network compliance organization. The primary responsibility of this role is to manage a portfolio of Chain, PSAO, and independent pharmacy providers with complex escalated issues, provide education to these providers and deliver performance data and metrics. This role requires a high volume of issue research and resolution on a daily basis for internal and external partners. The network operations advisor also supports execution of operational activities with Retail Network in accordance with ESIxe2x80x99s work plan and ensures compliance with requirements for Express Scripts clients and any regulatory agencies, while supporting the needs of chain providers. This role also supports Supply Chain Sr. Management in the execution of strategic plans within our network. This role is required to work independently to lead, own and manage the relationship of assigned chain and PSAO pharmacy providers, while also offering SME level support to our independent affiliated providers. Managing the relationship is complete with performance management in strategic planning, analytical development and processing, as well as operational management of any requirements that impact Retail Network Providers. This role is also required to champion cross-functional issue escalations/resolution; communicate progress and key milestones to appropriate internal partners in a timely manner.
ESSENTIAL FUNCTIONS
QUALIFICATIONS
Strong leadership skills and the ability to effectively engage with cross-functional leadership.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
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