Expected Starting Salary Range: 22.79 – 27.77
The Employee Service Center (HR4U Call Center and HR Front Desk), part of HR Operations, provides front-line support to the employees of Cincinnati Children’s. This hybrid position has a rotation of 2 weeks remote (HR4U Call Center) and 1 week onsite (HR Front Desk). The hours for this position are Monday through Friday from 9:00am to 6:00pm, with the possibility of Saturday hours once a month. The HR4U Call Center provides customer service support to employees on multiple platforms including phone, email, and chat. As the initial point of contact for Human Resources, this position provides accurate and timely information about benefits, compensation, and organization-wide programs while escalating unique situations to subject matter experts. The HR Front Desk welcomes employees, guests, and visitors to the Human Resources office. This position also provides onboarding support for new hires including Employment Eligibility Verification (Form I-9), background checks, and employee I.D. badges.
At Cincinnati Children’s, we believe in nurturing employees’ lives as well as their careers. Our benefits help you manage your health (physical, emotional, and family health and wellbeing support), provide you paid time off (vacation, holidays, parental leave), help you further your education (undergraduate and graduate tuition reimbursement), and prepare for retirement (employer-funded pension, and employee-funded 403(b) savings plans).
SUBFUNCTION DEFINITION: Support and service delivery for the broad range of HR Services, often referred to as ‘HR Operations’, such as Reporting, Data Management, Employee Life Cycle Management and support for the variety of employment related questions and manager administrative functions.
SCOPE: Provides support and assistance to team members; managers and employees for Human Resource programs.
REPRESENTATIVE RESPONSIBILITIES
Qualifications
EDUCATION/EXPERIENCE
Required:
Preferred:
Unique Skills:
Excellent verbal, written, and interpersonal communication skills.
Cincinnati Children’s is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).
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