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The Employee Relations Group Manager is accountable for leading and directing a team of ER investigators who investigate complex and sensitive discrimination, harassment, and retaliation complaints from primarily current and former employees, and who facilitate disciplinary committees in accordance with the Global Disciplinary Review (GDR) Policy. As part of the NAM leadership team the position is responsible for promoting a positive employee culture, driving operational efficiency and adherence to risk and control standards.
The position requires excellent writing and verbal communication skills. This position should be recognized as a subject matter expert and be a trusted partner both within the ER team and with partners across Citi.
Responsibilities
- Oversight and guidance of independent HR-related investigations, primarily discrimination, harassment, and retaliation, including Ethics Office, executive and other escalations in order to thoroughly fact find, reach investigative conclusions and prepare strong written investigative reports.
- Handles day-to-day team management of ER Investigators, including resource management, allocation of work within the team/project, performance management, and talent planning.
- Support and enhance skill and capability development of team members, including fact finding and writing skills, and provide guidance to team members to achieve consistent, efficient, and effective handling of complex employment related matters.
- Act as a change agent to identify and provide solutions for enhancements and efficiencies in the ER investigative process.
- Foster strong work relationships and collaboration with key investigative partners (Employment Law, ICRM, CSIS and the Ethics Office).
- Appropriately assess risk when decisions are made, demonstrating particular consideration for reputational risk, by driving compliance with applicable laws, rules and regulations, adhering to Policies, modeling sound ethical judgment regarding conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Track and analyze trends, diagnose root causes, and develop recommendations for corrective strategies.
- Facilitate and resolve disciplinary matters consistent with the Global Disciplinary Review Policy.
- Contributes to strategic planning for the NAM ER team and participates as member of NAM ER Leadership team.
- All other duties as assigned.
Qualifications:
- 10+ years of experience, including 4+ years of people management with experience managing ER/HR Investigators preferred
- Possess ability to influence others and proven ability to build solid relationships at all levels and influence collaborative outcomes, and particularly facilitation skills.
- Strong verbal and written communication skills
- Consistent demonstration of ownership and accountability (driven to do the right thing ).
- Ability to work well in a fast-paced, team-oriented, intense environment, and across multiple time zones.
Education:
- Bachelor’s degree/University degree required, or equivalent experience
- Masters or advanced degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Human Resources
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Job Family:
Employee Relations
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Time Type:
Full time
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Primary Location:
Tampa Florida United States
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Primary Location Salary Range:
$119,680.00 – $179,520.00
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi ) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
