CITIBANK NA Hiring for Client Onboarding Specialist – Commercial Bank at Marina, CA Full Time

Location

Singapore, Central Singapore

Planning Area

MARINA SOUTH

Job Type

Full Time

Salary

$4,500 – $5,800 Per Month

Date Posted

4 hours ago

Expiry Date

08-Jul-2022

Additional Details

Job ID

239023

Job Views

1

Job Description

Roles & Responsibilities

We’re looking for a Client Onboarding Manager to join our world-class team

Our success in acquiring new client relationships, as well as expanding and retaining existing client relationships will be driven by our ability to consistently exceed our clients’ expectations around service. Client Onboarding Specialist plays a key role in delivering a remarkable Client Experience and helping CCB achieve success. The successful candidate will act as the lead business representative throughout the building of a Client on-boarding journey that is reliable, repeatable and fast; enhancing both Client and Relationship Manager Experience.

Be a part of the work we do to enable progress around the globe

For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what’s right.

Citi’s Commercial Bank embodies our unique purpose as the global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision.

Successful candidates should demonstrate the following behaviors:

Develops our People: Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage

Drives Value for Clients: Enables economic value and positive social impact for clients, companies, governments, and communities

Works as a Partner: Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients

Champions Progress: Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy

Lives our Values: Ensures systematically responsible outcomes while driving performance and balancing short and long term risks

Delivers Results: Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results

On a daily basis, the CCB Onboarding Case Manager will be responsible for:

Managing the Client onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally (RM, Operations, BSU) and externally to the client

Developing a Client journey that is reliable, repeatable and fast, being the driving force for improvements

Being the single point of contact for internal partners and the Client: interacting with key teams to identify and remove bottlenecks;

Oversight and coordination of all onboarding activities, including:

Liaising with the client; providing support and guidance throughout the documentation/form completion process to ensure quality and completeness

Collecting Client information required to complete GFICD and Account Opening process, Know Your Customer (KYC) and Citi’s channel access (Online Banking; FX Pulse etc.); liaising with internal teams as necessary to expedite

Reviewing and checking for completeness of Client’s information and supporting documentation before submitting the case to Operations for processing

Coordinating and monitoring the Client onboarding to the point the cash account is open and Citi’s channels access has been provided

Ensuring the Client is able to successfully activate accounts and trained to the tools required for Citi’s channel access

Ensuring accurate and timely tracking of end to end Turn Around Time (TAT) and managing to agreed targets/SLAs

Ensuring Global and local compliance with all appropriate regulations, controls, banking and data privacy standards

This candidate will also be required to perform analytics, generate and analyze MIS reports and also prepare powerpoint presentation slides on behalf of the team.

Qualifications

A successful Client Onboarding Specialist has these skills:
In-depth knowledge of the Client Onboarding processes (Account opening/ KYC)

Multi-tasking and strong operational and process/procedural skills

Understanding of Compliance and Regulatory influences within the Client onboarding process

Excellent team player who is Client service oriented and creative

Strong PC skills: MS Office, Powerpoint, Excel

Requirements:
Educated to degree level or equivalent

Minimum 3 years relevant experience – with background in financial services industry (Commercial Banking related experience is an advantage)

Strong interpersonal, influencing and presentation skills

Business focused with records of successful accomplishment in providing consistently outstanding customer service

Demonstrated strong problem-solving and decision-making skills

Highly motivated and prepared to accept challenges

Able to read, write and speak Chinese fluently to assist with Chinese clients.

Tags

client onboarding specialist commercial bank