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Are you a service-focused and detailed -oriented administrative professional looking for a purposeful career? Do you thrive in a fast-paced, dynamic environment? Are you skilled in the areas of verbal communication, relationship building, multi-tasking? The City of Cedar Rapids is seeking to hire a Customer Service Representative to support the Water department. At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and someone who can promote the City’s Core Values which are (We Serve Enthusiastically; We Find a Way; We Team Up). If you possess these qualities, please apply for this position.
We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation; therefore, we encourage people from all backgrounds to apply to this position. Any person who anticipates needing accommodations for any part of the recruitment process please contact Katie Ulmer ([email protected] or 319-286-5138).
What is in it for you?
The City provides outstanding pay, benefits and time off. With participation in the Wellness Program, the Choice Family PPO plan cost is only $75.38 per month for 2023! Additionally we offer:
Medical co-insurance for participating providers of 90% plan / 10% employee
Iowa Public Employee’s Retirement Pension plans (IPERS) (Download PDF reader) with a 9.44% City contribution and 6.29% employee contribution
11 paid holidays per year
Up to $3,000 per year in educational assistance
4 weeks of paid parental leave
Generous flex leave (paid-time off)
Annual pay increases
Typically receive annual cost of living increase depending on budget
100% City paid basic life insurance
Dental, vision, long-term disability, and supplemental life insurance
Commitment to professional development
View our non-bargaining Choice Plan Benefits Summary (Download PDF reader)
Cedar Rapids – Why you should live here!
About the Position:
Join our vibrant and welcoming organization today. Duties include answering phone calls and managing customer accounts, maintaining customer records, and performing professional and confidential administrative duties.
Position Schedule: Monday-Friday 7:30am-4:30pm
Salary: $19.99 hourly to commensurate with experience
Successful completion of a pre-employment background check, physical examination (if applicable) and drug screen are required prior to employment with the City of Cedar Rapids.
The City of Cedar Rapids does not offer sponsorship for employment authorization.
Examples of Duties / Knowledge & Skills
Answers phone calls from customers and manages customer accounts; sets up new accounts and finalizes accounts as needed
Performs professional and confidential administrative duties
Maintains customer records and information systems data
Utilizes information systems, rules, regulations, policies, and procedures to answer inquiries
Prepares correspondence, reports, lists, and other documents
Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested
Performs related work as required
Minimum qualifications & Requirements
Required Education and Experience
High school diploma or equivalency and
One (1) to three (3) years’ experience in a customer facing role or
An equivalent combination of education and/or experience
Excellent written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office
Ability to work collaboratively with a diverse population
Desired Qualifications
Two years of post-secondary education in business administration, finance, or a related field
Experience in a call center environment
Experience in handling escalated customer issues
